generated: '2026-09-14'
method: searched
source: https://docs.globant.ai/en/wiki?3154,Glob.AI+OS+Lifecycle, https://docs.globant.ai/en/wiki?31,Glob.AI+OS+Releases+Notes, https://docs.globant.ai/en/wiki?274,Glob.AI+OS+Support+and+Contact+Information
provider: Globant
providerId: globant
description: >-
  Globant Enterprise AI (Glob.AI OS) publishes a real, dated lifecycle: every release is supported for
  exactly one year from its release date, with a published table of support-termination dates. What it
  does NOT publish is any runtime deprecation signalling — no Sunset or Deprecation response headers,
  no per-endpoint deprecation notices — and there is no public status page anywhere in the estate.
versioning:
  scheme: 'Calendar release, YYYY-MM (e.g. 2026-06)'
  api_path_versioning: 'Independently, endpoint paths carry their own major versions: /v1, /v2, /v3, /v4 coexist in the same API (for example GET /agents alongside GET /v4/agents/{idOrName}/versions).'
  current_release: '2026-06'
  current_release_date: '2026-08-19'
  releases_notes: 'https://docs.globant.ai/en/wiki?31,Glob.AI+OS+Releases+Notes'
support_policy:
  window: 'One year from release date'
  statement: 'Each version released for a given region reaches its Support Terminated date one year after its release date.'
  supported_at_check: 'Releases 2025-05 through 2026-06'
  end_of_life: 'All releases prior to 2025-05 have reached end of life and no longer receive support.'
  coverage:
    - 'Q&A assisted support'
    - 'Hotfixes to critical security issues'
  requires: 'An up-to-date contract that includes a support service'
  docs: 'https://docs.globant.ai/en/wiki?3154,Glob.AI+OS+Lifecycle'
deprecation:
  policy_published: true
  policy_url: 'https://docs.globant.ai/en/wiki?3154,Glob.AI+OS+Lifecycle'
  notice_period: 'One year, implied by the fixed support window; no separate advance-notice commitment is stated.'
  sunset_header: false
  deprecation_header: false
  rfc8594: false
  api_level_deprecation:
    - operation: 'POST /v4/agents/{idOrName}/versions/{versionNumber}/deprecate'
      note: >-
        The platform gives CUSTOMERS a deprecation primitive for their own agent versions. This is a
        tenant-facing capability, not Globant deprecating its own API.
  note: >-
    Derived deprecated-operation detection was not possible: Globant publishes no OpenAPI for the
    Globant Enterprise AI surface, so there is no deprecated:true flag to read.
sla:
  published: true
  levels:
    - {level: 'Level 1', coverage: '7x24 first-response support', scope: 'High-priority incidents with an active subscription'}
    - {level: 'Level 2', coverage: '8x5 first-response support, Monday to Friday (GMT-3) business hours', scope: 'Standard'}
  docs: 'https://docs.globant.ai/en/wiki?274,Glob.AI+OS+Support+and+Contact+Information'
  note: Response-time targets are stated as availability windows, not as numeric response-time commitments.
status_page:
  published: false
  url: null
  note: >-
    No status page was found. The support page names no status URL, and the only health surfaces are
    unauthenticated JSON health endpoints — https://glob.ai/api/v1/health and
    https://api.beta.glob.ai/api/v1/health (both 200 {"status":"ok","version":"0.1.0"}) — plus
    https://api.saia.ai/ which returns {"running":true,"timestamp":...,"version":"1.1.7601-qa-18.14-904"}.
    A health endpoint is not a status page: there is no incident history, no subscription and no
    component breakdown. The RFC 9727 api-catalog does register the health endpoint under "status".
support:
  channels:
    - {type: portal, url: 'https://globant-services-noc.atlassian.net/helpcenter/GEAIS/user/login', note: 'Jira support portal — the recommended channel'}
    - {type: email, value: 'support(at)glob.ai', note: 'Prefix the subject with [High], [Medium] or [Low]'}
  docs: 'https://docs.globant.ai/en/wiki?274,Glob.AI+OS+Support+and+Contact+Information'
product_lifecycle_events:
  - {date: '2022-04-20', event: 'Globant announces the acquisition of GeneXus, the low-code platform whose internal "SAIA" AI middleware becomes this product.'}
  - {date: '2024-10-17', event: 'GeneXus Enterprise AI is renamed Globant Enterprise AI. The API host api.saia.ai is retained from the original SAIA name.'}
  - {date: '2025-07-31', event: 'Globant Enterprise AI adds MCP and A2A interoperability.'}
  - {date: '2026-08-06', event: 'Globant launches Glob.AI, an AI-native delivery platform with value-based (supervised token) pricing, currently in private beta behind an access waitlist.'}
maintainers:
  - FN: Kin Lane
    email: kin@apievangelist.com