generated: '2026-07-26'
method: searched
probe: true
source: https://trust.goodlord.com/
url: https://trust.goodlord.com/
platform: Sprinto
title: Goodlord - Trust Center - Security & Privacy
discoverable: false
discoverability_note: >-
  trust.goodlord.com is not linked from the marketing site navigation, the developer portal or
  the sitemap (385 URLs, no trust or security entry). It was found by probing the conventional
  trust.<domain> hostname. It is also fronted by CloudFront with aggressive bot filtering —
  a default curl User-Agent gets HTTP 403 and only a plausible UA returns the page.
certifications:
- name: ISO 27001
  version: '2022'
  status: Compliant
  evidence: 'published on the trust center Compliances panel as "ISO 27001 v2022 — Compliant"'
  certificate_public: false
- name: GDPR
  status: Compliant
  evidence: published on the trust center Compliances panel
  certificate_public: false
not_claimed: [SOC 2, PCI DSS, HIPAA, FedRAMP, CSA STAR, Cyber Essentials, ISO 27017, ISO 27018]
not_claimed_note: >-
  No SOC 2 claim appears anywhere in Goodlord's public surface, and no PCI DSS claim despite
  Goodlord handling tenant rent and deposit payments (Modulr is named as the payments partner
  in its client terms). Recorded as absent, not as failed.
ai_posture:
  published: true
  human_in_loop: 'Yes'
  training_on_customer_data: 'No training'
  data_retention: Contract-based
  ai_trust_center: published (linked from the trust center as "View AI Trust Center")
  note: >-
    An explicit AI security posture panel is unusual for a UK PropTech company of this size and
    is the most forward-looking thing on the page — it states that customer data is not used
    for model training and that a human stays in the loop.
controls:
  published: true
  count: 33
  displayed: 12
  categories: [Product security, Data security, Network security, App security, Corporate security]
  examples:
  - Service Identification and Authentication
  - Encrypting Data At Rest
  - Data Backups
  - Testing for Reliability and Integrity
  - Limit Network Connections
  - Anomalous Behavior
  - Isolation of Information System Components
  - Conspicuous Link To Privacy Notice
  - Code of Business Conduct
  - Roles & Responsibilities
  - Competency Screening
resources:
  published: true
  count: 43
  access: gated behind "Request access"
  examples:
  - Communications & Network Security Policy
  - Business Continuity Plan
  - Asset Management Procedure
  - Business Continuity & Disaster Recovery Policy
  - Code of Business Conduct Policy
  - HR Security Procedure
subprocessors:
  published: true
  count: 40
  access: partially listed, remainder behind "Request access"
  named:
  - {name: AWS, category: Cloud Providers}
  - {name: Supabase, category: IT infrastructure}
  - {name: Credas, category: Others}
  - {name: Konfir, category: Others}
  - {name: Agiito, category: Payment Processing}
  - {name: RocketReach, category: Sales}
  note: >-
    Credas (identity verification and AML) and Konfir (employment and income verification) are
    the two that matter for the Referencing API — they are the third parties behind the checks
    the API orchestrates.
access_gate:
  request_access_required: true
  what_is_gated: [certificates, full policy library, full subprocessor register]
  what_is_open: [compliance claims, AI posture, control names, policy names, some subprocessor names]
regulatory:
  fca:
    regulated: true
    detail: >-
      Goodlord operates as an Appointed Representative of Goodlord Protect Limited, authorised
      and regulated by the UK Financial Conduct Authority for insurance distribution activities,
      Firm Reference Number 836727. A permission for the rent-protection insurance product, not
      an API or security certification.
evidence:
- source: https://trust.goodlord.com/
  keywords: [iso 27001, trust center, gdpr]
  observed: '2026-07-26'
related:
  conformance: conformance/goodlord-conformance.yml
  domain_security: security/goodlord-domain-security.yml
  privacy_policy: https://www.goodlord.com/privacy-policy
  terms: https://www.goodlord.com/terms