slug: google-business-messages
provider: Google Business Messages
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Telecommunications
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 1
edges:
- tag: Conversations
  spec_file: google-business-messages-conversations-api-openapi.yml
  capability_id: BC-430.10
  capability_id_l1: BC-430
  capability_name: Customer Inquiry Management
  confidence: 0.75
  evidence: POST /conversations/{conversationId}/messages  Google Business Messages Create Message; 'communicate
    with customers directly through Google entry points such as Search and Maps'
  reason: Agent-to-customer messaging threads with read receipts and events is inbound/outbound customer
    contact handling. The createSurvey operation ('manage customer satisfaction surveys') also touches
    BC-430.50, which is why the L2 choice carries some ambiguity, but messaging dominates the surface.