slug: google-cloud-contact-center-ai
provider: Google Cloud Contact Center AI
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Telecommunications
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 1
edges:
- tag: Conversations
  spec_file: google-cloud-contact-center-ai-conversations-api-openapi.yml
  capability_id: BC-430.30
  capability_id_l1: BC-430
  capability_name: Contact Centre Operations Management
  confidence: 0.7
  evidence: '"Create a conversation", "Update a conversation" — "AI-powered contact center solutions with
    conversation profiles, participants"'
  reason: Manages customer conversations for contact-centre agents (virtual and human), which realises
    contact centre operations within Customer Service Management.