slug: google-cloud-dialogflow-cx
provider: Google Cloud Dialogflow CX
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Software & Technology
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 1
edges:
- tag: Agents
  spec_file: google-cloud-dialogflow-cx-agents-api-openapi.yml
  capability_id: BC-610.60
  capability_id_l1: BC-610
  capability_name: Artificial Intelligence Management
  confidence: 0.7
  evidence: '''Create an agent''; vendor: ''advanced conversational AI platform for building complex virtual
    agents and chatbots'''
  reason: Building and managing conversational AI agents is AI/ML asset lifecycle work; it is a developer-facing
    AI platform, not a contact-centre deployment per se, so AI Management is the honest mapping.