openapi: 3.1.0
info:
  title: Gorgias REST Account Tickets API
  description: Best-effort OpenAPI 3.1 for the Gorgias REST API, covering tickets, messages, customers, integrations, macros, rules, tags, teams, users, views, surveys, and widgets. Gorgias uses per-account subdomains ({account}.gorgias.com) and supports HTTP Basic authentication with an API key or OAuth2 for public apps.
  version: '2024-01-01'
servers:
- url: https://{account}.gorgias.com
  variables:
    account:
      default: example
      description: Account subdomain
security:
- basicAuth: []
- oauth2:
  - openid
  - accounts.read
  - tickets.read
  - tickets.write
  - customers.read
  - customers.write
tags:
- name: Tickets
paths:
  /api/tickets:
    get:
      tags:
      - Tickets
      summary: List tickets
      operationId: listTickets
      parameters:
      - $ref: '#/components/parameters/Cursor'
      - $ref: '#/components/parameters/Limit'
      - in: query
        name: customer_id
        schema:
          type: integer
      - in: query
        name: assignee_user_id
        schema:
          type: integer
      - in: query
        name: status
        schema:
          type: string
          enum:
          - open
          - closed
      responses:
        '200':
          description: Tickets
          content:
            application/json:
              schema:
                type: object
                properties:
                  data:
                    type: array
                    items:
                      $ref: '#/components/schemas/Ticket'
                  meta:
                    $ref: '#/components/schemas/Meta'
    post:
      tags:
      - Tickets
      summary: Create ticket
      operationId: createTicket
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/Ticket'
      responses:
        '201':
          description: Created
  /api/tickets/{id}:
    get:
      tags:
      - Tickets
      summary: Retrieve a ticket
      operationId: getTicket
      parameters:
      - $ref: '#/components/parameters/Id'
      responses:
        '200':
          description: Ticket
    put:
      tags:
      - Tickets
      summary: Update a ticket
      operationId: updateTicket
      parameters:
      - $ref: '#/components/parameters/Id'
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/Ticket'
      responses:
        '200':
          description: Ticket
    delete:
      tags:
      - Tickets
      summary: Delete a ticket
      operationId: deleteTicket
      parameters:
      - $ref: '#/components/parameters/Id'
      responses:
        '204':
          description: Deleted
components:
  schemas:
    Meta:
      type: object
      properties:
        next_cursor:
          type: string
          nullable: true
        previous_cursor:
          type: string
          nullable: true
    Ticket:
      type: object
      properties:
        id:
          type: integer
        external_id:
          type: string
          nullable: true
        status:
          type: string
          enum:
          - open
          - closed
        priority:
          type: string
          enum:
          - low
          - normal
          - high
          - urgent
        channel:
          type: string
        via:
          type: string
        subject:
          type: string
        snippet:
          type: string
        customer:
          $ref: '#/components/schemas/Customer'
        assignee_user:
          type: object
          nullable: true
        assignee_team:
          type: object
          nullable: true
        tags:
          type: array
          items:
            type: object
        messages_count:
          type: integer
        created_datetime:
          type: string
          format: date-time
        updated_datetime:
          type: string
          format: date-time
    Customer:
      type: object
      properties:
        id:
          type: integer
        external_id:
          type: string
          nullable: true
        firstname:
          type: string
        lastname:
          type: string
        name:
          type: string
        email:
          type: string
          format: email
        language:
          type: string
        timezone:
          type: string
        channels:
          type: array
          items:
            type: object
        meta:
          type: object
        created_datetime:
          type: string
          format: date-time
        updated_datetime:
          type: string
          format: date-time
  parameters:
    Cursor:
      name: cursor
      in: query
      schema:
        type: string
    Id:
      name: id
      in: path
      required: true
      schema:
        type: integer
    Limit:
      name: limit
      in: query
      schema:
        type: integer
        default: 30
        maximum: 100
  securitySchemes:
    basicAuth:
      type: http
      scheme: basic
      description: Use account email as username and API key as password
    oauth2:
      type: oauth2
      flows:
        authorizationCode:
          authorizationUrl: https://{account}.gorgias.com/oauth/authorize
          tokenUrl: https://{account}.gorgias.com/oauth/token
          scopes:
            openid: OpenID
            accounts.read: Read account
            tickets.read: Read tickets
            tickets.write: Write tickets
            customers.read: Read customers
            customers.write: Write customers