slug: gradient-labs
provider: Gradient Labs
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Software & Technology
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 4
edges:
- tag: Conversations
  spec_file: gradient-labs-conversations-api-openapi.yml
  capability_id: BC-430.10
  capability_id_l1: BC-430
  capability_name: Customer Inquiry Management
  confidence: 0.85
  evidence: '''Start a conversation'', ''Finish a conversation'', ''Rate a conversation''; vendor: ''AI
    customer support agent ("Otto") that autonomously handles complex, end-to-end support conversations'''
  reason: Lifecycle of customer support conversations — inbound contact handling and resolution, i.e.
    Customer Inquiry Management within Customer Service Management.
- tag: Hand off
  spec_file: gradient-labs-hand-off-api-openapi.yml
  capability_id: BC-430.10
  capability_id_l1: BC-430
  capability_name: Customer Inquiry Management
  confidence: 0.8
  evidence: '''PUT /conversations/{conversationID}/assignee  assignConversation  Assign a conversation'';
    vendor: ''hand off to human agents'''
  reason: Assigning/routing a support conversation to a human agent is contact routing within customer
    inquiry management.
- tag: Messages
  spec_file: gradient-labs-messages-api-openapi.yml
  capability_id: BC-430.10
  capability_id_l1: BC-430
  capability_name: Customer Inquiry Management
  confidence: 0.8
  evidence: '''POST /conversations/{conversationID}/messages  addMessage  Add a message to a conversation'';
    vendor: ''stream customer messages'''
  reason: Message exchange within customer support conversations — inbound contact handling in customer
    service.
- tag: Knowledge
  spec_file: gradient-labs-knowledge-api-openapi.yml
  capability_id: BC-430.40
  capability_id_l1: BC-430
  capability_name: Self-Service Management
  confidence: 0.7
  evidence: '''POST /articles  upsertArticle  Upsert a knowledge article''; vendor: ''manage the knowledge
    base the agent reasons over'''
  reason: Knowledge-base article management feeding an automated support agent — maps to self-service/knowledge
    base in customer service. Alternative reading is BC-830 Knowledge Management, hence moderate confidence
    on the sub-capability.