specification: API Commons Plans
specificationVersion: '0.1'
schema: https://raw.githubusercontent.com/api-evangelist/interface-research/main/schema/api-commons.yml#/$defs/Plans
provider: Gradient Labs
providerId: gradient-labs
created: '2026-07-01'
modified: '2026-07-01'
reconciled: false
tags:
- AI
- Customer Support
- AI Agent
- Financial Services
- Plans
description: >-
  Gradient Labs is an enterprise, sales-led product for regulated and financial
  services businesses. Pricing is outcome-based and quoted through sales rather
  than published as self-serve tiers or per-call API rates. The commercial model
  is oriented around resolved conversations / successful outcomes handled by the
  AI agent ("Otto") rather than metered API requests, and includes enterprise
  security, compliance, and support commitments. No public price list, free tier,
  or self-service signup is published on the website as of this record.
notes: >-
  Outcome-based / per-resolution pricing and enterprise terms are not publicly
  itemized. Values below are structural, not quoted figures; contact Gradient
  Labs sales for a quote. Verify on reconciliation.
sources:
- https://www.gradient-labs.ai
- https://api-docs.gradient-labs.ai/
plans:
- id: gradient-labs-outcome-based
  name: Outcome-Based (Enterprise)
  type: enterprise
  description: >-
    Commercial agreement priced on outcomes the AI agent delivers (e.g. resolved
    conversations) across supported channels - email, chat, SMS, and voice -
    with volume-based, negotiated terms. Quoted by Gradient Labs sales.
  entries:
  - label: Resolved Conversation / Outcome
    name: resolved_outcome
    type: usage
    metric: resolutions
    limit: -1
    timeFrame: month
    geo: global
    unit: 1
    price: outcome-based, contact sales
    userMultiplied: false
  - label: Enterprise Platform Agreement
    name: enterprise
    type: flat
    metric: contract
    limit: -1
    timeFrame: year
    geo: global
    unit: 1
    price: contact sales
    userMultiplied: false
  elements:
  - name: AI Support Agent (Otto)
  - name: Conversations API
  - name: Messages API
  - name: Hand-off & Assignment
  - name: Actions & Tools
  - name: Knowledge Base
  - name: Webhooks
  - name: Multi-channel (email, chat, SMS, voice)
  - name: SOC 2 Type 2
  - name: GDPR Compliance
  - name: SSO and Audit Logs
  - name: Dedicated Support
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com