{
  "id": "urn:guardrail-policy:customer-support-v3",
  "name": "Customer Support Assistant Guardrail",
  "description": "Production policy for a customer support LLM assistant. Strips PII on input, blocks jailbreaks and prompt injection, refuses denied investment-advice topics, and validates JSON-structured tool outputs.",
  "version": "3.2.0",
  "vendor": "guardrails-ai",
  "deployment": "sdk",
  "scope": {
    "applications": ["support-chat-prod"],
    "models": ["openai:gpt-4o", "anthropic:claude-3-5-sonnet"],
    "environments": ["production"]
  },
  "rules": [
    {
      "id": "input-pii-redact",
      "name": "Redact PII on Input",
      "description": "Replaces PII spans with placeholders before the prompt reaches the model.",
      "direction": "input",
      "category": "pii",
      "detector": {
        "type": "classifier",
        "model": "guardrails-hub:detect-pii@0.4.1",
        "threshold": 0.7
      },
      "severity": "medium",
      "action": "redact",
      "redactionPlaceholder": "[PII]",
      "tags": ["GDPR", "CCPA"]
    },
    {
      "id": "input-prompt-injection-block",
      "name": "Block Prompt Injection",
      "direction": "input",
      "category": "prompt-injection",
      "detector": {
        "type": "classifier",
        "model": "lakera-guard:prompt-injection@2026.05",
        "threshold": 0.85
      },
      "severity": "high",
      "action": "block"
    },
    {
      "id": "input-jailbreak-block",
      "name": "Block Jailbreak Attempts",
      "direction": "input",
      "category": "jailbreak",
      "detector": {
        "type": "classifier",
        "model": "azure-prompt-shields:user@latest",
        "threshold": 0.8
      },
      "severity": "high",
      "action": "block"
    },
    {
      "id": "retrieval-indirect-injection",
      "name": "Strip Indirect Prompt Injection From RAG Chunks",
      "direction": "retrieval",
      "category": "indirect-prompt-injection",
      "detector": {
        "type": "classifier",
        "model": "azure-prompt-shields:document@latest",
        "threshold": 0.75
      },
      "severity": "high",
      "action": "transform"
    },
    {
      "id": "dialog-denied-investment-advice",
      "name": "Refuse Investment Advice",
      "direction": "dialog",
      "category": "denied-topic",
      "detector": {
        "type": "llm-judge",
        "model": "internal:topic-classifier@v2"
      },
      "severity": "medium",
      "action": "block"
    },
    {
      "id": "output-content-safety",
      "name": "Filter Harmful Output",
      "direction": "output",
      "category": "content-safety",
      "detector": {
        "type": "classifier",
        "model": "openai-moderation:omni-moderation-latest",
        "threshold": 0.6
      },
      "severity": "high",
      "action": "block"
    },
    {
      "id": "output-hallucination-grounding",
      "name": "Check Output Is Grounded in Retrieved Sources",
      "direction": "output",
      "category": "hallucination",
      "detector": {
        "type": "classifier",
        "model": "aws-bedrock-guardrails:contextual-grounding@latest",
        "threshold": 0.7
      },
      "severity": "medium",
      "action": "human-review"
    },
    {
      "id": "execution-tool-schema-validate",
      "name": "Validate Tool-Call JSON Output",
      "direction": "execution",
      "category": "structured-output",
      "detector": {
        "type": "schema",
        "schemaRef": "https://example.com/tool-call-schema.json"
      },
      "severity": "low",
      "action": "transform"
    }
  ],
  "defaultAction": "allow",
  "telemetry": {
    "sink": "https://otel.example.com/v1/logs",
    "format": "otlp"
  },
  "created": "2026-05-22T10:00:00Z",
  "modified": "2026-05-22T10:00:00Z"
}