generated: '2026-07-24'
method: searched
source: https://haloconnect.io/sla, https://docs.haloconnect.io/release-notes/
versioning:
  scheme: calendar
  format: 'YY.MMDD'
  docs: https://docs.haloconnect.io/release-notes/
deprecation:
  policy_url: https://haloconnect.io/sla
  breaking_change_notice_days: 90
  non_breaking_change_notice_days: 10
  backwards_compatibility: maintained during the transition window for breaking changes
  emergency_changes: may deploy without notice for security or stability
  announcement_channels:
    - email
    - staging documentation
    - production release notes
  notes: >-
    Non-breaking changes with no customer impact may deploy without notice;
    otherwise 10 days advance notice. Breaking changes get 90 days advance
    notice with backwards compatibility during the transition.
sla:
  url: https://haloconnect.io/sla
  halo_cloud_uptime_target: '99.9%'
  halo_link_uptime_observed: '>99.5% (depends on practice IT environment; no guaranteed threshold)'
  support_initial_response: 4 business hours
  support_resolution_target: 24 business hours
  service_credit_max: 25% of monthly usage fees (account credit only)
  credit_claim_window_days: 30
  exclusions:
    - scheduled and emergency maintenance
    - outages under 5 minutes
status_page: https://status.haloconnect.io/
deprecated_operations:
  - openapi/halo-connect-integrator-openapi.json#pairSite