aid: harmony
name: Harmony
description: >-
  Harmony is an agentic enterprise service management (ESM) platform that gives every employee an
  always-on AI expert for IT, HR, finance, procurement, and legal service requests inside Slack and
  Microsoft Teams. Its AI agents autonomously resolve requests — password and MFA resets, application
  access, device recovery, employee onboarding and offboarding — using a context graph that connects
  each employee's identity, devices, applications, and history, often resolving issues before a ticket
  is opened. Harmony exposes a public REST Service Desk API for programmatically listing, creating,
  updating, querying, and bulk-updating tickets along with their custom fields and activity history.
  Founded in 2025 by Nitzan Shapira and Ran Ribenzaft and backed by Lightspeed Venture Partners.
url: https://raw.githubusercontent.com/api-evangelist/harmony/refs/heads/main/apis.yml
x-type: company
x-source: vc-portfolio
x-backed-by:
- lightspeed-venture-partners
x-tier: profiled
x-tier-reason: real-api-provider
accessModel:
  pricing: unknown
  onboarding: self-serve
  trial: false
  try_now: false
  public: false
  label: Self-serve signup
  confidence: medium
  source:
  - authentication
  generated: '2026-07-22'
  method: derived
image: https://harmony.io/favicon.ico
specificationVersion: '0.20'
created: '2026-07-17'
modified: '2026-07-19'
tags:
- IT Service Management
- Service Desk
- Ticketing
- Enterprise Service Management
- AI Agents
- IT Automation
- Help Desk
- Identity
- Company
apis:
- aid: harmony:harmony-tickets-api
  name: Harmony tickets API
  description: The tickets API from Harmony — 6 operation(s) for tickets.
  humanURL: https://docs.harmony.io/api-references/api-documentation/introduction
  baseURL: https://api.harmony.io/service-desk
  tags:
  - tickets
  properties:
  - type: OpenAPI
    url: openapi/harmony-tickets-api-openapi.yml
  - type: Authentication
    url: authentication/harmony-authentication.yml
  - type: ErrorCatalog
    url: errors/harmony-problem-types.yml
  - type: DataModel
    url: data-model/harmony-data-model.yml
  - type: Conventions
    url: conventions/harmony-conventions.yml
  - type: RateLimits
    url: rate-limits/harmony-rate-limits.yml
  - type: Conformance
    url: conformance/harmony-conformance.yml
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: DomainSecurity
  url: security/harmony-domain-security.yml
- type: DeveloperPortal
  url: https://docs.harmony.io/
- type: Documentation
  url: https://docs.harmony.io/
- type: APIReference
  url: https://docs.harmony.io/api-references/api-documentation/introduction
- type: GettingStarted
  url: https://docs.harmony.io/getting-started/welcome
- type: Support
  url: mailto:support@harmony.io
- type: Blog
  url: https://harmony.io/blog
- type: GitHubOrganization
  url: https://github.com/harmonyso
- type: TermsOfService
  url: https://harmony.io/terms
- type: PrivacyPolicy
  url: https://harmony.io/privacy
- type: StatusPage
  url: https://status.harmony.io/
- type: TrustCenter
  url: https://trust.harmony.io/
- type: LLMsTxt
  url: llms/harmony-llms.txt
- type: Lifecycle
  url: lifecycle/harmony-lifecycle.yml
- type: AgentSkill
  url: skills/_index.yml
- type: Arazzo
  name: Create and triage an IT ticket
  url: arazzo/harmony-create-and-triage-ticket.yml
- type: AgenticAccess
  url: agentic-access/harmony-agentic-access.yml
- type: Authentication
  url: authentication/harmony-authentication.yml
x-enrichment:
  date: '2026-07-19'
  status: backfilled
  pass: local-v1
  note: backfilled from .gitignore signal + verified work evidence