slug: harmony provider: Harmony generated_by: planning/capability-mapping/scripts/classify_capabilities.py model: claude-opus-5 frame: - Software & Technology min_confidence: 0.7 capability_model: source: https://github.com/vincentmakes/turbo-ea-capabilities license: CC-BY-4.0 attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities, CC BY 4.0 notice: NOTICE edge_count: 1 edges: - tag: Tickets spec_file: harmony-tickets-api-openapi.yml capability_id: BC-600.30 capability_id_l1: BC-600 capability_name: IT Service Management confidence: 0.88 evidence: openapi description "Manage IT tickets"; POST /api/v1/tickets/ "Create a new ticket"; schemas TicketPriority, TicketStatus, TicketType reason: The operations create, update, query and audit service-desk tickets with priority/status/type, which is the incident and service-request core of IT Service Management. The spec explicitly scopes it to IT tickets, though the platform also covers HR/finance requests, so a touch below 0.95.