specification: FinOps Framework
specificationVersion: '1.0'
schema: https://www.finops.org/framework/
provider: HawkSoft
providerId: hawksoft
created: '2026-07-10'
modified: '2026-07-10'
reconciled: false
tags:
- Insurance
- Agency Management System
- Partner API
- FinOps
- Cost Management
- FOCUS
description: >-
  FinOps view of HawkSoft spend. Two cost streams exist. For an agency, cost is
  the HawkSoft AMS subscription, billed per seat monthly (a base fee plus roughly
  $94 per user per month, custom quoted) plus one-time setup and training - a
  predictable per-user run-rate rather than usage-metered API spend. For a
  technology partner, cost is the Partner API program's $3,000 per year fee
  (waivable), a flat annual charge independent of call volume. Neither surface is
  metered by API request volume, so FinOps attention centers on seat count
  (agency side) and the flat annual partner fee (vendor side).
notes: >-
  AMS per-seat figures are third-party-reported and not officially published;
  the $3,000/year API fee is from HawkSoft's API Terms. Verify both directly.
sources:
- https://www.hawksoft.com/terms/api/
- https://www.hawksoft.com/about/partners/
- https://blog.hawksoft.com/guide-to-ams-pricing
- https://focus.finops.org/focus-specification/v1-3/
alignedWith:
  framework: FinOps Foundation Framework
  frameworkUrl: https://www.finops.org/framework/
  dataSpec: FOCUS
  dataSpecVersion: '1.3'
  dataSpecUrl: https://focus.finops.org/focus-specification/v1-3/
publisherName: HawkSoft
serviceCategory: Insurance Software
billingModel:
  pricingCategory: Subscription
  billingFrequency: Monthly
  billingCurrency: USD
  chargeCategories:
  - Purchase
  - Usage
focusColumns:
  ServiceName: HawkSoft Agency Management System
  ServiceCategory: Insurance Software
  ProviderName: HawkSoft
  PublisherName: HawkSoft
  InvoiceIssuerName: HawkSoft
  BillingCurrency: USD
  ChargeCategory: Purchase
  PricingCategory: Subscription
meters:
- name: user_seats
  description: Active HawkSoft AMS user seats billed per month on the agency subscription.
  unit: users
  aggregation: sum
  dimensions:
  - agency
  - office
- name: partner_api_fee
  description: Flat annual Partner API program fee charged to an approved technology vendor.
  unit: contract
  aggregation: sum
  dimensions:
  - partner
- name: setup_training
  description: One-time setup and training charges at onboarding for an agency.
  unit: contract
  aggregation: sum
  dimensions:
  - agency
principles:
- name: Visibility
  description: Track active seat count per office and the flat annual API fee; neither scales with API call volume.
- name: Allocation
  description: Map seats to offices/teams; attribute the partner API fee to the integration product it enables.
- name: Optimization
  description: Right-size seat count to active staff; pursue the API-fee waiver where HawkSoft grants it; reuse incremental sync to keep integration infrastructure light.
- name: Accountability
  description: Review seat count and renewal terms annually; assign an owner for the partner agreement and its renewal.
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com