aid: heidi-health
specVersion: '0.1'
focusVersion: '1.2'
name: Heidi Health FinOps
description: >-
  FinOps view of Heidi Health's billing surface, aligned to the FinOps
  Framework / FOCUS data spec. Heidi sells per-clinician subscriptions
  (Free, Evidence Plus, Clinician, Enterprise) and partner integration
  contracts (Heidi API, Heidi Widget) rather than per-call API metering.
  The cost surface is dominated by paid per-clinician-month seats with a
  zero-cost Free tier and custom Enterprise contracts that include EHR
  integration, SSO, and hosting options. Public per-call API pricing is
  not disclosed.
url: https://www.heidihealth.com/pricing
created: '2026-05-24'
modified: '2026-05-24'
billingModel: subscription
metering:
  - dimension: ServiceCategory
    values:
      - AI Medical Scribe
      - Clinical Decision Support
      - Clinical Communications
      - EHR Integration Platform
  - dimension: ServiceName
    values:
      - Heidi Scribe
      - Heidi Evidence
      - Heidi Comms
      - Heidi Remote
      - Heidi API
      - Heidi Widget
  - dimension: ChargeCategory
    values:
      - Subscription
      - Usage
      - Purchase
  - dimension: PricingUnit
    values:
      - clinician/month
      - device
      - contract
  - dimension: CommitmentDiscount
    values:
      - Annual prepay (typical for Enterprise)
      - Volume discount (Enterprise tier)
chargeTypes:
  - id: free-tier
    name: Free Tier
    chargeCategory: Subscription
    pricingQuantity: 1
    pricingUnit: clinician/month
    listPrice: 0
    listUnitPrice: 0
    currency: USD
    description: Free unlimited transcription with standard templates.
  - id: evidence-plus-subscription
    name: Evidence Plus Subscription
    chargeCategory: Subscription
    pricingUnit: clinician/month
    listPrice: undisclosed
    currency: USD
    description: Evidence add-on with citations and CPD/CME tracking. 14-day trial.
  - id: clinician-subscription
    name: Clinician Subscription
    chargeCategory: Subscription
    pricingUnit: clinician/month
    listPrice: undisclosed
    currency: USD
    description: Full single-clinician experience with coding and team templates. 14-day trial.
  - id: enterprise-contract
    name: Enterprise Contract
    chargeCategory: Subscription
    pricingUnit: contract
    listPrice: custom
    currency: USD
    description: Custom per-clinician pricing with EHR integration, SSO, dedicated CSM, custom hosting.
  - id: heidi-remote-hardware
    name: Heidi Remote Hardware
    chargeCategory: Purchase
    pricingUnit: device
    listPrice: undisclosed
    currency: USD
    description: 21-gram wearable ambient microphone. Pricing not publicly disclosed.
costReporting:
  exportFormats:
    - Stripe invoice (downloadable from in-product billing)
    - Enterprise invoice (PDF, customisable terms)
  reportingInterval: monthly
  groupingDimensions:
    - Plan / SKU
    - User / Clinician seat
    - Workspace / Organisation (Enterprise)
allocation:
  - Per-clinician seats allow chargeback to specific physicians or specialty groups
  - Enterprise workspaces support team-level chargeback via centralised billing
  - API/Widget integration costs are bundled into the Enterprise partnership contract
  - Heidi Remote hardware is invoiced separately as a Purchase line item
optimization:
  - Use Free tier for low-volume or trial clinicians
  - Convert 14-day trials before automatic billing kicks in
  - Consolidate clinicians into Enterprise for centralised billing and volume pricing
  - Negotiate annual prepay for Enterprise contracts
  - Use Widget (lower engineering cost) where API-level customisation is not required
sources:
  - https://www.heidihealth.com/pricing
  - https://www.heidihealth.com/contact-sales
  - https://www.heidihealth.com/partners