specification: API Commons Plans
specificationVersion: '0.1'
schema: https://raw.githubusercontent.com/api-evangelist/interface-research/main/schema/api-commons.yml#/$defs/Plans
provider: Help Scout
providerId: helpscout
created: '2026-05-08'
# Provenance stamped 2026-08-11: this artifact was written by the API Evangelist
# bulk sweep dated 2026-05-08, not harvested from the provider. See roadmap#35.
method: generated
modified: '2026-05-08'
reconciled: true
tags:
  - Customer Support
  - Help Desk
  - Email
  - Knowledge Base
  - Plans
description: >-
  Help Scout publishes a Free plan plus three paid per-user-per-month tiers
  (Standard / Plus / Pro), an AI Answers usage add-on, and per-inbox /
  per-Docs-site add-ons. Annual billing earns a 16% discount across paid
  plans.
sources:
  - https://www.helpscout.com/pricing/
plans:
  - id: helpscout-free
    name: Free
    type: free
    description: >-
      Up to 5 users, 1 Inbox, 1 Docs site at no cost. Suited to early-stage
      teams; no AI features or advanced workflows.
    entries:
      - label: Free
        name: helpscout_free
        type: flat
        metric: account
        timeFrame: monthly
        unit: 1
        price: '0'
        currency: USD
        userMultiplied: false
    elements:
      - name: Up to 5 users
      - name: 1 Inbox, 1 Docs site
  - id: helpscout-standard
    name: Standard
    type: per-seat
    description: >-
      Multiple inboxes, live chat, Instagram & Messenger support, and
      basic AI features.
    entries:
      - label: Per User / Month
        name: helpscout_standard_seat
        type: flat
        metric: users
        timeFrame: monthly
        unit: 1
        price: '25'
        currency: USD
        userMultiplied: true
  - id: helpscout-plus
    name: Plus
    type: per-seat
    description: >-
      Adds WhatsApp, advanced workflows, and integrations with Salesforce,
      Jira, and HubSpot. Marked as the popular tier.
    entries:
      - label: Per User / Month
        name: helpscout_plus_seat
        type: flat
        metric: users
        timeFrame: monthly
        unit: 1
        price: '45'
        currency: USD
        userMultiplied: true
  - id: helpscout-pro
    name: Pro
    type: per-seat
    description: >-
      Unlimited workflows, SSO/SAML, HIPAA compliance, dedicated account
      management.
    entries:
      - label: Per User / Month
        name: helpscout_pro_seat
        type: flat
        metric: users
        timeFrame: monthly
        unit: 1
        price: '75'
        currency: USD
        userMultiplied: true
  - id: helpscout-ai-answers
    name: AI Answers Add-On
    type: usage
    description: >-
      Autonomous AI chatbot priced per resolution. 3-month free trial with
      new accounts.
    entries:
      - label: Per Resolution
        name: helpscout_ai_answers
        type: flat
        metric: resolutions
        timeFrame: usage
        unit: 1
        price: '0.75'
        currency: USD
        userMultiplied: false
  - id: helpscout-additional-inbox
    name: Additional Inbox Add-On
    type: addon
    description: Each extra mailbox / inbox above the plan default.
    entries:
      - label: Per Inbox / Month
        name: helpscout_extra_inbox
        type: flat
        metric: inboxes
        timeFrame: monthly
        unit: 1
        price: '10'
        currency: USD
        userMultiplied: false
  - id: helpscout-additional-docs
    name: Additional Docs Site Add-On
    type: addon
    description: Each extra Docs (knowledge base) site above the plan default.
    entries:
      - label: Per Docs Site / Month
        name: helpscout_extra_docs
        type: flat
        metric: docs_sites
        timeFrame: monthly
        unit: 1
        price: '20'
        currency: USD
        userMultiplied: false
maintainers:
  - FN: Kin Lane
    email: kin@apievangelist.com