name: Heroic Labs FinOps
description: >
  FinOps Framework 1.0 FOCUS-aligned cost model for Heroic Labs' Heroic Cloud
  managed game backend platform. Heroic Cloud pricing is CPU-allocation based
  for Nakama server instances and their associated databases. Satori LiveOps
  is priced separately with event-based ingestion. Support packages are
  additional fixed monthly costs. There are no per-user (DAU/MAU/CCU) charges,
  making cost predictability high once a CPU tier is selected.
specificationVersion: '1.0'
url: https://heroiclabs.com/pricing/
provider: Heroic Labs
products:
  - name: Nakama on Heroic Cloud
    description: Managed Nakama game backend server with dedicated CPU and database
    billing_model: resource-based
    billing_unit: CPU cores (Nakama server + database independently selected)
    billing_frequency: monthly
    cost_drivers:
      - name: Nakama Server CPU Cores
        description: >
          Number of dedicated CPU cores allocated to the Nakama server process.
          Options include 1, 2, 4, 8, 12, 16, 24, and 64+ cores. Cost scales
          with core count; exact per-core pricing is dynamic and shown on the
          pricing calculator at heroiclabs.com/pricing/.
        unit: CPU cores
        tiers:
          - label: Burstable (Dev)
            cores: burstable
          - label: 1 Core
            cores: 1
          - label: 2 Cores
            cores: 2
          - label: 4 Cores
            cores: 4
          - label: 8 Cores
            cores: 8
          - label: 12 Cores
            cores: 12
          - label: 16 Cores
            cores: 16
          - label: 24 Cores
            cores: 24
          - label: 64+ Cores
            cores: 64+
      - name: Database CPU Cores
        description: >
          Number of dedicated CPU cores allocated to the managed PostgreSQL-
          compatible database (CockroachDB). Options include 1, 2, 3, 4, 6,
          8, 12, 16+ cores. Database CPU is selected independently of the
          Nakama server CPU.
        unit: CPU cores
        tiers:
          - label: Micro (Dev)
            cores: micro
          - label: 1 Core
            cores: 1
          - label: 2 Cores
            cores: 2
          - label: 3 Cores
            cores: 3
          - label: 4 Cores
            cores: 4
          - label: 6 Cores
            cores: 6
          - label: 8 Cores
            cores: 8
          - label: 12 Cores
            cores: 12
          - label: 16+ Cores
            cores: 16+
    included_at_no_extra_cost:
      - Nakama Enterprise license
      - Dedicated hardware
      - CI/CD for server modules
      - Automated backups
      - Metrics and monitoring
      - System scaling
      - Load balancer
      - SSL certificates
      - Log aggregation
      - SOC 2 Type II compliance
    no_charges_for:
      - Daily active users (DAU)
      - Monthly active users (MAU)
      - Concurrent connected users (CCU)
      - Bandwidth (no separate egress charge documented)
  - name: Satori LiveOps on Heroic Cloud
    description: >
      Managed Satori LiveOps platform for feature flags, experiments, audiences,
      and live events. Priced separately from Nakama.
    billing_model: event-based with monthly floor
    billing_unit: events ingested
    billing_frequency: monthly
    cost_drivers:
      - name: Monthly Base Fee
        description: Minimum monthly fee for a managed Satori deployment
        starting_at: '$600'
        currency: USD
      - name: Event Ingestion
        description: >
          Additional charges apply based on the volume of events ingested
          into Satori. Exact per-event pricing is available via custom quote.
        unit: events
        pricing: custom / contact sales
    no_charges_for:
      - DAU / MAU / CCU limits
      - Feature flag evaluations (included in base)
  - name: Support Packages
    description: >
      Optional paid support tiers available as add-ons to any Heroic Cloud
      deployment. Priced as fixed monthly fees.
    billing_model: flat-fee
    billing_frequency: monthly
    tiers:
      - name: Studio Basic
        price_usd_per_month: 2000
        sla_uptime: not specified
        response_time: 24 hours
        hours: Monday to Friday business hours
      - name: Studio Standard
        price_usd_per_month: 6000
        sla_uptime: '99.5%'
        response_time: 8 hours
        hours: 24/7
        developer_hours_included: 2 per month
      - name: Studio Premium
        price_usd_per_month: custom
        sla_uptime: '99.9%'
        response_time: 1 hour
        hours: 24/7
        features:
          - Private Slack channel
          - Hot fixes
cost_optimization_guidance:
  - Right-size Nakama CPU and database CPU independently to match observed
    load; over-provisioning database CPU is a common source of unnecessary spend.
  - Use the development (burstable) tier for QA and staging environments to
    avoid paying production CPU rates for non-production workloads.
  - Because there are no per-user charges, studios with large but not
    CPU-intensive player bases benefit from the flat resource pricing model.
  - Evaluate whether Satori event volume justifies the $600/month minimum before
    committing; low-event-volume titles may find feature flags cheaper via
    self-hosted alternatives integrated with Nakama runtime.
  - Select a support tier only after launch; Studio Basic ($2,000/month) is
    disproportionately expensive for pre-launch or early-access titles.