name: Heroic Labs Plans and Pricing
description: >
  Heroic Labs offers Nakama on Heroic Cloud as a managed service with
  CPU-based resource allocation pricing for the game server and database.
  There are no DAU, MAU, or CCU limits on any plan. Pricing scales based
  on the number of CPU cores allocated to the Nakama server instance and
  the database. Satori LiveOps is sold separately. Support packages are
  available as add-ons at additional monthly cost.
specificationVersion: '0.1'
url: https://heroiclabs.com/pricing/
plans:
  - name: Heroic Cloud - Development
    description: >
      Entry-level tier for development and testing with burstable CPU,
      micro database, and continuous integration support. Suitable for
      non-production workloads and initial integration testing.
    type: development
    features:
      - Burstable CPU allocation
      - Micro database
      - CI/CD for server modules
      - Nakama Enterprise license included
      - Automated backups
      - Metrics and monitoring
      - SSL certificates
      - Log aggregation
    limits:
      - name: DAU/MAU/CCU
        value: No limits
      - name: CPU
        value: Burstable (shared)
  - name: Heroic Cloud - Production (1 Core)
    description: >
      Production tier with 1 dedicated CPU core for the Nakama server.
      Suitable for small studios launching their first title or running
      low-to-moderate concurrent player loads.
    type: paid
    features:
      - 1 dedicated CPU core (Nakama)
      - Dedicated database (1 core option)
      - Nakama Enterprise license included
      - Dedicated hardware
      - Managed database
      - CI/CD for server modules
      - Automated backups
      - Metrics and monitoring
      - System scaling
      - Load balancer
      - SSL certificates
      - Log aggregation
      - SOC 2 Type II compliance
    limits:
      - name: DAU/MAU/CCU
        value: No limits
      - name: CPU cores (Nakama)
        value: '1'
  - name: Heroic Cloud - Production (2 Cores)
    description: >
      Production tier with 2 dedicated CPU cores for Nakama. Suited for
      growing titles with moderate concurrent player loads.
    type: paid
    features:
      - 2 dedicated CPU cores (Nakama)
      - Dedicated database (up to 2 core options)
      - All standard production features included
      - SOC 2 Type II compliance
    limits:
      - name: DAU/MAU/CCU
        value: No limits
      - name: CPU cores (Nakama)
        value: '2'
  - name: Heroic Cloud - Production (4-64+ Cores)
    description: >
      High-capacity production tiers with 4, 8, 12, 16, 24, or 64+ CPU
      cores for Nakama and up to 16+ cores for the database. Designed for
      large studios and publishers running titles with millions of players.
    type: enterprise
    features:
      - 4 to 64+ dedicated CPU cores (Nakama)
      - Up to 16+ dedicated database CPU cores
      - All standard production features included
      - SOC 2 Type II compliance
      - Custom scaling configurations
    limits:
      - name: DAU/MAU/CCU
        value: No limits
      - name: CPU cores (Nakama)
        value: 4 to 64+
      - name: Database CPU cores
        value: Up to 16+
  - name: Satori LiveOps
    description: >
      Managed Satori LiveOps platform for feature flags, A/B experiments,
      audiences, and live events. Priced separately from Nakama with
      event-based ingestion pricing and custom quotes for high-volume usage.
    type: paid
    pricing:
      - model: monthly
        startingAt: '$600'
        currency: USD
    features:
      - Managed Satori LiveOps platform
      - No DAU/MAU/CCU or event limits
      - Dedicated resources and database
      - Backups, monitoring, scaling, load balancing
      - Feature flags and experiments
      - A/B testing
      - Audience segmentation
    limits:
      - name: Events
        value: No limits (event-based ingestion pricing applies)
support_packages:
  - name: Studio Basic
    description: Email support during business hours, Monday–Friday
    price_per_month: '$2,000'
    features:
      - Email support
      - Monday to Friday hours
      - 24-hour response time
  - name: Studio Standard
    description: 24/7 support with improved SLA and developer hours
    price_per_month: '$6,000'
    features:
      - 24/7 support
      - 8-hour response time
      - 2 developer hours per month
      - 99.5% uptime SLA
  - name: Studio Premium
    description: Highest tier with dedicated Slack channel and fastest response times
    price_per_month: Custom
    features:
      - Private Slack channel
      - 1-hour response time
      - 99.9% uptime SLA
      - Hot fixes
      - Custom pricing
additional_services:
  - name: Private Cloud
    description: >
      Managed deployment on the customer's own cloud infrastructure.
      Includes Studio Premium support.
  - name: Adhoc Engineering
    description: Short-term remote or on-site engineering engagement.
  - name: Retainer
    description: Extended team augmentation engagement.
  - name: Training
    description: Remote or on-site training options with certification.