specification: FinOps Framework
specificationVersion: '1.0'
schema: https://www.finops.org/framework/
provider: HitPay
providerId: hitpay
created: '2026-07-17'
modified: '2026-07-17'
reconciled: true
tags:
- Payments
- Fintech
- PayNow
- Southeast Asia
- SMB
- FinOps
- Cost Management
- FOCUS
description: >-
  FinOps view of HitPay costs. HitPay charges no platform subscription fee for
  its core gateway; cost is driven purely by successful-transaction processing
  fees that vary by payment method (PayNow, cards, GrabPay, e-wallets, BNPL) and
  by online vs. in-person acceptance. There is no per-API-call software fee - the
  API is a means to initiate charges whose cost is the payment-processing fee.
notes: >-
  Because cost is a percentage-plus-fixed fee per transaction, cost management is
  primarily about routing to the cheapest acceptable method (PayNow is far
  cheaper than cards in Singapore) and minimizing refunds/chargebacks, since the
  original transaction fee is non-refundable. Verify current rates per market.
sources:
- https://www.hitpayapp.com/sg/pricing
- https://www.hitpayapp.com/sg/blog/hitpay-transaction-fee
- https://focus.finops.org/focus-specification/v1-3/
alignedWith:
  framework: FinOps Foundation Framework
  frameworkUrl: https://www.finops.org/framework/
  dataSpec: FOCUS
  dataSpecVersion: '1.3'
  dataSpecUrl: https://focus.finops.org/focus-specification/v1-3/
publisherName: HitPay
serviceCategory: Financial Services
billingModel:
  pricingCategory: Usage-Based
  billingFrequency: Per-Transaction
  billingCurrency: SGD
  chargeCategories:
  - Usage
  - Adjustment
focusColumns:
  ServiceName: HitPay Payments
  ServiceCategory: Financial Services
  ProviderName: HitPay
  PublisherName: HitPay
  InvoiceIssuerName: HitPay
  BillingCurrency: SGD
  ChargeCategory: Usage
  PricingCategory: Usage-Based
meters:
- name: paynow_transaction_fee
  description: Per-transaction fee on PayNow collections (percentage + fixed, online or POS).
  unit: transactions
  aggregation: sum
  dimensions:
  - merchant
  - channel
  - method
- name: card_transaction_fee
  description: Per-transaction fee on domestic and international card charges (percentage + fixed).
  unit: transactions
  aggregation: sum
  dimensions:
  - merchant
  - card_region
  - channel
- name: ewallet_transaction_fee
  description: Per-transaction fee on GrabPay, WeChat Pay, Alipay, ShopeePay and other wallets.
  unit: transactions
  aggregation: sum
  dimensions:
  - merchant
  - method
- name: fx_conversion_fee
  description: Additional conversion fee (~2%) applied to foreign-currency card transactions.
  unit: transactions
  aggregation: sum
  dimensions:
  - merchant
  - currency
principles:
- name: Visibility
  description: Pull HitPay settlement/transaction reports; attribute fees per payment method and channel.
- name: Allocation
  description: Tag payment requests with reference_number to map transaction fees to orders and cost centers.
- name: Optimization
  description: Steer payers to PayNow (lowest fee in SG) over cards; avoid unnecessary FX by billing in local currency; reduce refunds/chargebacks since transaction fees are non-refundable.
- name: Accountability
  description: Review method-mix and effective fee rate monthly against revenue.
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com