aid: hiver
name: Hiver
description: >-
  Hiver (Hiver Inc., originally GrexIt) builds an AI-powered customer service platform for teams
  that run support out of shared email addresses. It ships in two forms: Hiver in Gmail, a
  Chrome-extension helpdesk that turns shared inboxes like support@ and billing@ into assignable,
  SLA-tracked queues without leaving Gmail; and Hiver Omni, a standalone omnichannel platform
  covering email, live chat, Slack, voice, WhatsApp, a help center and a customer portal. Hiver
  publishes a public REST API for Shared Inboxes, conversations, users, tags and internal notes,
  documented on a Theneo developer portal with a downloadable OpenAPI 3.0.2 contract, and gates
  API access to its Pro plan and above.
image: https://hiverhq.com/wp-content/uploads/2025/05/hiver-dark-logo@2x.png
url: https://raw.githubusercontent.com/api-evangelist/hiver/refs/heads/main/apis.yml
x-type: company
x-source: harvest:secondary-market
specificationVersion: '0.20'
created: '2026-08-22'
modified: '2026-08-22'
tags:
- Company
- Customer Service
- Help Desk
- Shared Inbox
- Email
- Ticketing
- Customer Support
- Collaboration
- Gmail
- Google Workspace
- Omnichannel
- Live Chat
- SaaS
- Artificial Intelligence
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
x-enrichment:
  date: '2026-08-22'
  status: enriched
  artifacts_added: 25
  pass: local-v1
apis:
- name: Hiver API
  description: >-
    The Hiver REST API (v1) exposes Shared Inboxes and their conversations, users, tags and
    internal notes. Twelve operations across two resources let an integration list and read
    inboxes, enumerate and search inbox users and tags, create tags, list and read conversations,
    update a conversation's status/assignee/tags, create a shared draft and post an internal note.
    Authentication is a single admin-scoped API key sent as an HTTP Bearer token; responses are
    JSON wrapped in a `data` envelope with opaque-cursor pagination.
  humanURL: https://developer.hiverhq.com/hiver-api
  baseURL: https://api2.hiverhq.com/v1
  tags:
  - Customer Service
  - Shared Inbox
  - Conversations
  - Tags
  - Notes
  properties:
  - type: OpenAPI
    url: openapi/hiver-api-openapi.json
  - type: Documentation
    url: https://developer.hiverhq.com/hiver-api
  - type: APIReference
    url: https://developer.hiverhq.com/api-runner/hiverhq/hiver-api
  - type: GettingStarted
    url: https://help.hiverhq.com/hiver-api/hiver-api
  - type: Authentication
    url: authentication/hiver-authentication.yml
  - type: Conventions
    url: conventions/hiver-conventions.yml
  - type: ErrorCatalog
    url: errors/hiver-problem-types.yml
  - type: RateLimits
    url: rate-limits/hiver-rate-limits.yml
  - type: DataModel
    url: data-model/hiver-data-model.yml
  - type: Overlay
    url: overlays/hiver-api-overlay.yaml
  - type: Lifecycle
    url: lifecycle/hiver-lifecycle.yml
common:
- type: Website
  url: https://hiverhq.com/
- type: DeveloperPortal
  url: https://developer.hiverhq.com/
- type: Documentation
  url: https://developer.hiverhq.com/hiver-api
- type: APIReference
  url: https://developer.hiverhq.com/api-runner/hiverhq/hiver-api
- type: GettingStarted
  url: https://help.hiverhq.com/hiver-api/hiver-api
- type: Support
  url: https://help.hiverhq.com/
- type: Blog
  url: https://hiverhq.com/blog
- type: GitHubOrganization
  url: https://github.com/GrexIt
- type: Roadmap
  url: https://updates.hiverhq.com/
- type: ChangeLog
  url: https://updates.hiverhq.com/changelog
- type: StatusPage
  url: https://status.hiverhq.com/
- type: Pricing
  url: https://hiverhq.com/pricing
- type: SignUp
  url: https://hiverhq.com/signup
- type: TermsOfService
  url: https://hiverhq.com/terms
- type: PrivacyPolicy
  url: https://hiverhq.com/privacy
- type: Security
  url: https://hiverhq.com/disclosure
- type: TrustCenter
  url: https://trustcenter.hiverhq.com/
- type: Compliance
  url: https://hiverhq.com/security-center
- type: Integrations
  url: https://hiverhq.com/integrations
- type: Lifecycle
  url: lifecycle/hiver-lifecycle.yml
- type: ChangeLog
  url: changelog/hiver-changelog.yml
- type: Plans
  url: plans/hiver-plans-pricing.yml
- type: RateLimits
  url: rate-limits/hiver-rate-limits.yml
- type: Conformance
  url: conformance/hiver-conformance.yml
- type: TrustCenter
  url: security/hiver-trust-center.yml
- type: VulnerabilityDisclosure
  url: security/hiver-vulnerability-disclosure.yml
- type: DomainSecurity
  url: security/hiver-domain-security.yml
- type: WellKnown
  url: well-known/hiver-well-known.yml
- type: LLMsTxt
  url: llms/hiver-llms.txt
- type: Packages
  url: packages/hiver-packages.yml
- type: AgentSkill
  url: skills/_index.yml