slug: hiver
provider: Hiver
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Software & Technology
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 1
edges:
- tag: Conversations
  spec_file: hiver-conversations-api-openapi.yml
  capability_id: BC-430.10
  capability_id_l1: BC-430
  capability_name: Customer Inquiry Management
  confidence: 0.82
  evidence: GET /inboxes/{inbox_id}/conversations  Get conversations in the inbox; POST .../conversations/{conversationId}/notes  Create
    note on conversation
  reason: Hiver is a shared-inbox helpdesk; conversations are inbound customer support threads that are
    retrieved, updated and annotated. This realises customer inquiry handling within Customer Service
    Management.