generated: '2026-08-22'
method: searched
source: https://hiverhq.com/pricing/hiver-omni
sources:
  - https://hiverhq.com/pricing/hiver-omni
  - https://hiverhq.com/pricing/hiver-in-gmail
name: Hiver plans and pricing
currency: USD
billing_unit: per user per month
plan_count: 6
seat_policy: >-
  All Hiver plans start at 2 seats. Seats increase from 2 to 5, then in increments of 5
  (10, 15, 20, and so on).
trial:
  length_days: 7
  tier_during_trial: Elite
  credit_card_required: false
  end_of_trial: Account is suspended; reactivation possible within 7 days of trial end.
api_entitlement:
  available_from: Pro
  description: >-
    'API access - Use Hiver's APIs to build custom integrations, automate workflows, and
    connect Hiver with your own tools.' Listed under Pro on both product lines; the Growth
    tier does not include API access.
products:
  - product: Hiver Omni
    url: https://hiverhq.com/pricing/hiver-omni
    description: Standalone omnichannel customer service platform (Gmail, Outlook, chat, Slack, voice, WhatsApp).
    plans:
      - name: Growth
        price_annual: 25
        price_monthly: 35
        currency: USD
        period: user/month
        api_access: false
        includes:
          - AI Agents
          - AI Copilot
          - Skills
          - AI Knowledge Builder
          - Shared Inbox and ticketing
          - Omnichannel (email, live chat, self-service)
          - 24x7 support
          - Rule-based Automations
          - Pre-built Analytics
          - Basic integrations
      - name: Pro
        price_annual: 55
        price_monthly: 65
        currency: USD
        period: user/month
        api_access: true
        most_popular: true
        includes:
          - Everything in Growth
          - Customer Portal
          - Slack channel
          - SLAs
          - CSAT surveys
          - Advanced Analytics
          - Premium integrations
          - API access
      - name: Elite
        price_annual: 85
        price_monthly: 95
        currency: USD
        period: user/month
        api_access: true
        includes:
          - Everything in Pro
          - AI QA
          - AI Insights
          - Customer Intelligence
          - Skill-based routing
          - Custom Objects
          - Personal to Shared Inbox rules
          - SSO, HIPAA-compliant handling, and custom roles
  - product: Hiver in Gmail
    url: https://hiverhq.com/pricing/hiver-in-gmail
    description: Gmail-native helpdesk delivered as a Chrome extension inside Gmail.
    plans:
      - name: Growth
        price_annual: 25
        price_monthly: 35
        currency: USD
        period: user/month
        api_access: false
      - name: Pro
        price_annual: 55
        price_monthly: 65
        currency: USD
        period: user/month
        api_access: true
        most_popular: true
      - name: Elite
        price_annual: 85
        price_monthly: 95
        currency: USD
        period: user/month
        api_access: true
add_ons:
  - name: Voice
    price: 30
    currency: USD
    period: per voice seat/month
    included_quota: 1000 minutes per voice seat/month, pooled across all voice seats
    overage: $0.03 per minute
    product: Hiver Omni
discounts:
  - audience: nonprofits and NGOs
    detail: Discounted pricing for qualified nonprofit organisations; quoted via demo, not published.
enterprise_gate: >-
  Pro and Elite show a list price but only a 'Book a demo' CTA (no self-serve checkout);
  Growth is the only self-serve 'Start free trial' tier.
payment_processor: Stripe
payment_note: Hiver does not store customers' credit card details.
payment_source: https://hiverhq.com/security-center