generated: '2026-08-22'
method: searched
source: https://www.neuroblu.ai/service-level-agreement
note: >-
  Lifecycle here describes the NeuroBlu Analytics PLATFORM, not an API — Holmusk publishes no API,
  so there are no versioned endpoints, no Sunset/Deprecation headers, and no deprecation policy to
  record. What is published is a real, public, contractual SLA and a dated release feed.
versioning:
  scheme: product-release
  platform_current: v5.2
  dataset_current: 26R3
  docs: https://www.neuroblu.ai/announcements
  api_versioning: null
  note: >-
    Two streams — platform vMAJOR.MINOR and dataset YYRn. Dataset releases are the ones that change
    study results; both are announced on the release feed, neither is exposed through an API version
    header or path because there is no public API.
deprecation:
  policy_url: null
  sunset_header: false
  note: No deprecation or sunset policy is published on any public Holmusk or NeuroBlu surface (probed 2026-08-22).
sla:
  url: https://www.neuroblu.ai/service-level-agreement
  version: '1.2'
  last_revised: '2021-10-20'
  uptime_target: null
  uptime_note: >-
    The SLA commits Holmusk to "use commercially reasonable efforts to maintain the Minimum Service
    Level" but the published page states no percentage — the Minimum Service Level is defined in the
    customer's Order Form, not in the public document. No uptime number is recorded here because
    none is published.
  support_hours: 08:00-18:00 America/New_York, business days
  critical_response: 4 hours during support hours, 12 hours outside support hours
  outage_notification: within 4 hours of Holmusk becoming aware, by email to the customer notice contact
  service_disruption_threshold: disruptions under 1 hour are treated as insignificant
  maintenance_window: 23:00-04:00 America/New_York, with >= 3 business days notice (2 hours notice for emergency maintenance)
  exclusions: [scheduled maintenance, force majeure, customer acts, third-party network/transmission issues]
status_page: null
status_page_note: >-
  No status page found. status.holmusk.com and status.neuroblu.ai do not resolve;
  holmusk.statuspage.io and neuroblu.statuspage.io both return the generic Atlassian Statuspage
  marketing page (HTTP 200, title "Real-Time Incident Communication with Statuspage | Atlassian"),
  which is an unclaimed subdomain, not a Holmusk status page. Outage communication is by email per
  the SLA.
support:
  url: https://www.holmusk.com/contact-us
  channels: [email, telephone]
  contacts:
    legal: legal@holmusk.com
    privacy: privacy@holmusk.com
    security_disclosure: disclosure@holmusk.com
deprecated_operations: []