generated: '2026-08-04'
method: searched
source: https://help.hopskipdrive.com/hc/en-us/articles/44647776547348-What-s-New-in-RideIQ
scope: product
note: >-
  HopSkipDrive publishes dated product release notes in its Zendesk help center — one
  per surface (RideIQ web, HopSkipDrive family app, CareDriver app). There is no API
  changelog, because there is no public API. Entries below are the recent window
  captured verbatim-in-substance from the published "What's New" articles; the live
  articles remain the source of truth.
scheme: dated-release-notes
current_version: null
sources:
- surface: RideIQ (web platform)
  url: https://help.hopskipdrive.com/hc/en-us/articles/44647776547348-What-s-New-in-RideIQ
  last_updated: '2026-02-18'
- surface: HopSkipDrive app (families / caregivers)
  url: https://help.hopskipdrive.com/hc/en-us/articles/44647789312916-What-s-New-in-the-HopSkipDrive-App
  last_updated: '2026-07-09'
- surface: CareDriver app (drivers)
  url: https://help.hopskipdrive.com/hc/en-us/articles/44647840692372-What-s-New-in-the-CareDriver-App
  last_updated: '2026-07-09'
entries:
- date: '2025-07-15'
  surface: RideIQ
  breaking: false
  highlights:
  - Three structured "Must Be Met" drop-off protocols for riders who must be met by an adult
  - Authorized Individual groups with associated escalation numbers
  - Three verification requirements for adults meeting a rider
- date: '2025-07-15'
  surface: CareDriver app
  breaking: false
  highlights:
  - Must Be Met requirement now set at the location level rather than the rider level
  - Must Be Met protocols surfaced in-app with verification requirements
  - Additional escalation numbers when an Authorized Individual cannot be located
- date: '2025-06-26'
  surface: RideIQ
  breaking: false
  highlights:
  - Estimated Pickup Time column added to the main Rides page
  - ETA refreshes every two minutes from live CareDriver data
- date: '2025-05-14'
  surface: CareDriver app
  breaking: false
  highlights:
  - Improved Advanced Qualification management and discovery in the driver profile
- date: '2025-04-30'
  surface: CareDriver app
  breaking: false
  highlights:
  - CareDriver Rewards program introduced with Standard, Gold and Elite tiers on a three-month points cycle
- date: '2025-03-28'
  surface: RideIQ
  breaking: false
  highlights:
  - Rider pause start and end dates can now be changed at any time without rebuilding the Ride Series
- date: '2025-03-12'
  surface: RideIQ
  breaking: false
  highlights:
  - Riders can be designated as Rider Aides via a rider-profile checkbox
  - Smarter cancellation logic cancels aide rides when the main passenger is not riding
- date: '2025-03-05'
  surface: CareDriver app
  breaking: false
  highlights:
  - Apartment and suite numbers shown as part of the main address rather than in notes
- date: '2025-02-26'
  surface: RideIQ
  breaking: false
  highlights:
  - Apartment/suite numbers moved into a dedicated Address 2 field when creating locations
- date: '2025-02-25'
  surface: CareDriver app
  breaking: false
  highlights:
  - In-app document upload with enhanced review
- date: '2025-02-19'
  surface: HopSkipDrive app
  breaking: false
  highlights:
  - Revamped live ride monitoring with estimated arrival times on the next stop
  - CareDriver vehicle type and license plate shown throughout
  - More visible contact options for the CareDriver and HopSkipDrive support
  - Faster map loading and more precise tracking
x-evidence:
  fetched: '2026-08-04'
  method: Zendesk Help Center API (/api/v2/help_center/en-us/articles/<id>.json)