{
  "type": "MESSAGE",
  "text": "Thank you for reaching out. How can I help you today?",
  "richText": "<p>Thank you for reaching out. How can I help you today?</p>",
  "senderActorId": "actor_agent_123",
  "channelId": "channel_789",
  "channelAccountId": "account_123",
  "recipients": [
    {
      "actorId": "actor_101"
    }
  ]
}