# i2x

> i2x GmbH (i2x.ai) is a German real-time AI platform for contact centers, headquartered at Berliner Platz 12, 41061 Mönchengladbach, and registered at the Amtsgericht Berlin-Charlottenburg. It combines live agent assistance during calls (contextual recommendations rendered in under 0.4 seconds, automatic purchase-signal detection, faster onboarding of new agents), full-coverage post-call analysis (automatic transcription plus quality, compliance and sales-opportunity scoring across 100% of conversations rather than samples), and voicebots for automated inbound/outbound telephony and virtual customer training scenarios. The company positions itself on DSGVO/GDPR compliance, EU-only hosting in German data centers, a prepared works-council documentation package, and EU AI Act alignment — an explicitly DACH-market alternative to US-cloud-dependent conversation-intelligence tools.
>
> i2x DOES NOT PUBLISH AN API. There is no developer portal, no API reference, no OpenAPI or AsyncAPI specification, no GraphQL SDL, no MCP server, no A2A agent card, no SDK on any package registry, no public GitHub organization, no webhook catalog, no status page, no changelog and no pricing. The product is sold through a demo-request form and a sales conversation. This file is GENERATED by API Evangelist from the public company profile and probe record — i2x does not serve an llms.txt of its own (https://i2x.ai/llms.txt returns the homepage catch-all).

## What an agent can and cannot do here

- There is **no callable i2x API surface available to an agent**. Nothing in this file is an endpoint you can invoke.
- A private, undocumented API host does exist: `https://api.eu.i2x.ai` (Go service, honest hard 404s, EU region). It is the backend of the customer web application at `https://app.i2x.ai` and is authentication-gated — `POST /organizations/v1/login` is the session entry point (a GET returns HTTP 405). It is not a developer product: no contract, no reference, no key issuance, no terms of use for third-party integrators. Do not treat it as an integration target.
- A development/playground host resolves at `https://api-dev.eu.i2x.ai` (CNAME `i2x-api.playground.dev.i2x.ai`). It answers 404 on every probed path and is likewise undocumented.
- To integrate with i2x, the only published route is contacting the company: hello@i2x.ai or +49 2161 9479 350.

## Company

- [Website (German)](https://i2x.ai/): Single-page product site — real-time assistance, conversation analysis, voicebots, trust/compliance.
- [Website (English)](https://i2x.ai/en/index.html): English mirror of the same page.
- [Contact / demo request](https://i2x.ai/#contact): The only commercial entry point. Lead form (name, company, email, phone, contact-center headcount, message).
- [Impressum](https://i2x.ai/impressum.html): Legal entity details under § 5 TMG.
- [LinkedIn](https://www.linkedin.com/company/i2x-ai/): Company page.

## Legal and privacy

- [Datenschutzerklärung](https://i2x.ai/datenschutz.html): Privacy notice. Scoped to the marketing website and its contact form; does not describe platform-side call recording, transcription or retention. Privacy contact: datenschutz@i2x.ai. Supervisory authority: Berliner Beauftragte für Datenschutz und Informationsfreiheit.
- [Nutzungsbedingungen](https://i2x.ai/nutzungsbedingungen.html): Website terms of use. German law, venue Berlin.
- [Cookie Policy](https://i2x.ai/cookie-policy.html)

## Compliance posture

All claims below are self-declared on the marketing page. None is backed by a published document, and no third-party certification (ISO 27001, SOC 2, TISAX, BSI C5) is named anywhere on the site. See `conformance/i2x-conformance.yml` in this repository for the graded assessment.

- DSGVO/GDPR conformity, with an Auftragsverarbeitungsvertrag (AVV/DPA) stated as included — the AVV itself is not published.
- EU/EEA-only data residency, "Datenspeicherung in deutschen Rechenzentren", "Keine Drittstaatenübermittlung".
- EU AI Act — described as both "konform" and, elsewhere on the same page, "positioniert für die Anforderungen"; no risk classification or conformity assessment is published.
- Betriebsrat package: works-council agreement templates, available on request only.
- Documented retention periods and a deletion concept, available on request only.

## Product claims (vendor-stated, from the homepage)

- +50% revenue increase, measured over six months against a control group.
- >80% improvement in coaching efficiency through automated quality assurance.
- <0.4s AI response time for in-call recommendations.
- Up to 60% faster onboarding of new agents.
- 100% conversation coverage instead of sampling.
- Proprietary German and English speech recognition; other languages via third-party providers.

## Corporate

- Founded 2017, originally Berlin. Acquired in March 2023 by Demmach and SSF Technologies. Now operating from Mönchengladbach.
- Surfaced in the API Evangelist network as a portfolio company of HV Capital.

## API Evangelist profile

- [apis.yml](https://raw.githubusercontent.com/api-evangelist/i2x/refs/heads/main/apis.yml): The machine-readable profile this file was generated from.
- `well-known/i2x-well-known.yml`: Full probe record. Every /.well-known/ path on i2x.ai and app.i2x.ai returns a 200 carrying an HTML shell (static-site catch-all / SPA index), which is a MISS, not a hit; api.eu.i2x.ai returns hard 404s.
- `security/i2x-domain-security.yml`: TLS 1.3, no HSTS, no DNSSEC, no CAA; SPF and DMARC present with policy p=none.
- `plans/i2x-plans-pricing.yml`: Zero published plans. Contact-sales only.
- `conformance/i2x-conformance.yml`: Graded compliance and API-standards assessment.