name: ilert Plans and Pricing
description: Pricing plans for the ilert incident management and on-call alerting
  platform. Plans are per-user per-month with annual billing available at a 20% discount.
  All plans include unlimited integrations with monitoring tools.
url: https://www.ilert.com/pricing
specificationVersion: '0.1'
plans:
  - name: Free
    description: Essential alerting for small teams getting started with incident
      management and on-call scheduling.
    url: https://www.ilert.com/pricing
    price: 0
    unit: per month
    currency: EUR
    billingCycle: monthly
    userLimit: 5
    features:
      - Up to 5 users
      - 100 SMS/voice notifications per month
      - 1 on-call schedule
      - 1 escalation policy
      - 1 free public status page
      - 1 heartbeat monitor
      - Community support
      - REST API access
      - 700+ out-of-the-box integrations
  - name: Pro
    description: Full-featured on-call management for growing teams requiring unlimited
      notifications and advanced scheduling.
    url: https://www.ilert.com/pricing
    price: 24
    unit: per user per month
    currency: EUR
    billingCycle: monthly
    minimumUsers: 3
    features:
      - Minimum 3 users
      - Unlimited SMS/voice notifications
      - Unlimited on-call schedules
      - Unlimited escalation policies
      - Up to 5 responders per escalation
      - 250 AI credits per month
      - Single sign-on (SSO)
      - 25 heartbeat monitors
      - 10 status page metrics
      - 99.9% uptime SLA
      - Business hours email support
      - REST API access
      - Terraform provider
  - name: Scale
    description: Team-based incident management with AI-powered event intelligence,
      ITSM integrations, and advanced status pages for scaling organizations.
    url: https://www.ilert.com/pricing
    price: 49
    unit: per user per month
    currency: EUR
    billingCycle: monthly
    minimumUsers: 3
    features:
      - All Pro features
      - Team-based organization
      - Event intelligence and workflows
      - AI-powered semantic grouping
      - ITSM integrations (ServiceNow, Jira, Autotask)
      - Up to 10 responders per escalation
      - 1000 AI credits per month
      - 25 heartbeat monitors
      - 25 status page metrics
      - Private and audience-specific status pages
      - REST API access
      - Terraform provider
  - name: Enterprise
    description: Enterprise-grade incident management with dedicated support, advanced
      security controls, and highest availability SLA for large organizations.
    url: https://www.ilert.com/pricing
    price: custom
    unit: contact sales
    currency: EUR
    billingCycle: annual
    minimumUsers: 3
    features:
      - All Scale features
      - Up to 25 responders per escalation
      - 5000 AI credits per month
      - Up to 99.99% uptime SLA
      - Dedicated Customer Success Manager
      - Advanced security controls
      - Audit logs
      - Role-based access control (RBAC)
      - 24/7 phone support
      - Up to 8 hours monthly Professional Services
      - Custom integrations
      - Invoice payment available
addons:
  - name: Call Routing
    description: AI-powered call routing with voice agent capabilities for phone-based
      incident escalation.
    billingModel: per-user monthly
  - name: Heartbeat Monitors - 20 Pack
    description: Additional heartbeat monitors beyond the plan default, sold in packs
      of 20 monitors.
    billingModel: flat rate monthly
  - name: Heartbeat Monitors - 100 Pack
    description: Additional heartbeat monitors beyond the plan default, sold in packs
      of 100 monitors.
    billingModel: flat rate monthly
  - name: Heartbeat Monitors - 1000 Pack
    description: Additional heartbeat monitors beyond the plan default, sold in packs
      of 1000 monitors.
    billingModel: flat rate monthly
  - name: Status Page Subscribers
    description: Additional status page subscriber capacity for public, private, and
      audience-specific status pages.
    billingModel: per subscriber tier
notes:
  - Annual billing provides a 20% discount over monthly pricing.
  - Payment accepted via credit card, SEPA direct debit, or invoice (for annual
    subscriptions of EUR 2000 or more or Enterprise).
  - 14-day free trial available with no credit card required.
  - API access is available across all plans including Free.