# Inbox

> Inbox is a Twitter/X DM management platform that helps teams collaborate on direct messages, automate outreach campaigns, and manage multiple accounts without sharing passwords.

## About Inbox

Inbox is the leading shared inbox solution for Twitter/X. Teams use Inbox to:

- Manage Twitter DMs across multiple accounts from one dashboard
- Collaborate on conversations without sharing passwords
- Run automated DM campaigns with personalization
- Track leads and conversations in a built-in CRM
- Set up follow-up sequences and auto-responses

## Key Pages

### Product

- [Home](https://inboxapp.com/home): Main landing page - overview of Inbox features
- [Pricing](https://inboxapp.com/pricing): Plans and pricing information

### Resources

- [Blog](https://inboxapp.com/blog): Articles about Twitter marketing, DM strategies, and product updates
- [Changelog](https://inboxapp.com/changelog): Latest product updates and new features
- [Documentation](https://docs.inboxapp.com): Help guides and documentation

## Key Features

### Shared Inbox
Multiple team members can access the same Twitter account's DMs without sharing login credentials. Includes assignment, collision detection, and activity tracking.

### DM Automation
Send personalized direct messages automatically based on triggers and schedules. Create message sequences with delays, personalization variables, and smart sending limits.

### Multi-Account Management
Manage unlimited Twitter/X accounts from one unified dashboard. Switch between accounts instantly and see a combined inbox view.

### Built-in CRM
Track conversations, add notes, set reminders, and manage your Twitter relationships. Tag contacts, create custom pipelines, and measure engagement.

### Campaign Management
Run targeted outreach campaigns at scale. Build audiences using search filters, create personalized templates, and track performance with detailed analytics.

### Team Collaboration
Work together with assignment features, internal notes, collision detection, and role-based permissions. No password sharing required.

## Company Information

- Founded: 2023
- Headquarters: Remote-first
- Users: 2,000+ active users
- Messages: 1M+ DMs sent through the platform

## Contact

- [Help center](https://helpcenter.inboxapp.com)
- [Send feedback](mailto:support@inboxapp.com)
- [Inbox on X](https://x.com/inboxapp_)

# Inbox API

> Read and act on your team's conversations across messaging platforms. Base URL: https://inboxapp.com/api/v2

## Docs

- [Core concepts](https://docs.inboxapp.com/v2/concepts.md): The data model, IDs, capabilities, pagination, expansion, errors and rate limits
- [Platforms and capabilities](https://docs.inboxapp.com/v2/platforms.md): What each platform supports
- [Migrating from v1](https://docs.inboxapp.com/v2/migrating-from-v1.md): Every change from /api/v1
- [Verifying webhook signatures](https://docs.inboxapp.com/webhooks/verifying-signatures.md): Validate that events come from Inbox

## Platforms

The messaging platforms available to the team, with what each one supports.

- [List platforms](https://docs.inboxapp.com/v2/reference/platforms/list-platforms.md): GET /platforms

## Team

The team the API token belongs to, and its members: the Inboxapp users who work in it.

- [Get team](https://docs.inboxapp.com/v2/reference/team/get-team.md): GET /team
- [List members](https://docs.inboxapp.com/v2/reference/team/list-members.md): GET /members
- [Get member](https://docs.inboxapp.com/v2/reference/team/get-member.md): GET /members/{memberId}

## Account Links

Platform accounts the team connected to Inboxapp. Every thread belongs to one, and messages are sent from one.

- [List account links](https://docs.inboxapp.com/v2/reference/account-links/list-account-links.md): GET /account-links
- [Get account link](https://docs.inboxapp.com/v2/reference/account-links/get-account-link.md): GET /account-links/{accountLinkId}

## Contacts

The team's record of a person, holding its CRM state: status, tags, notes, valuation and default assignee. A contact groups one or more profiles, a person's accounts on the platforms.

- [Find contacts](https://docs.inboxapp.com/v2/reference/contacts/find-contacts.md): GET /contacts
- [Get contact](https://docs.inboxapp.com/v2/reference/contacts/get-contact.md): GET /contacts/{contactId}
- [Update contact](https://docs.inboxapp.com/v2/reference/contacts/update-contact.md): PATCH /contacts/{contactId}
- [Add tag to contact](https://docs.inboxapp.com/v2/reference/contacts/add-tag-to-contact.md): PUT /contacts/{contactId}/tags/{tagRef}
- [Remove tag from contact](https://docs.inboxapp.com/v2/reference/contacts/remove-tag-from-contact.md): DELETE /contacts/{contactId}/tags/{tagRef}

## People

People on the platforms, found through the team's account links whether or not Inboxapp knows them yet.

- [Search people](https://docs.inboxapp.com/v2/reference/people/search-people.md): GET /people

## Threads

Conversations between one of the team's account links and one profile.

- [List threads](https://docs.inboxapp.com/v2/reference/threads/list-threads.md): GET /threads
- [Get thread](https://docs.inboxapp.com/v2/reference/threads/get-thread.md): GET /threads/{threadId}
- [Update thread](https://docs.inboxapp.com/v2/reference/threads/update-thread.md): PATCH /threads/{threadId}
- [Delete thread](https://docs.inboxapp.com/v2/reference/threads/delete-thread.md): DELETE /threads/{threadId}
- [Send typing indicator](https://docs.inboxapp.com/v2/reference/threads/send-typing-indicator.md): POST /threads/{threadId}/typing

## Messages

Messages in a thread, and sending, editing, unsending and reacting to them on the platform.

- [List messages](https://docs.inboxapp.com/v2/reference/messages/list-messages.md): GET /threads/{threadId}/messages
- [Get message](https://docs.inboxapp.com/v2/reference/messages/get-message.md): GET /messages/{messageId}
- [Edit message](https://docs.inboxapp.com/v2/reference/messages/edit-message.md): PATCH /messages/{messageId}
- [Delete message](https://docs.inboxapp.com/v2/reference/messages/delete-message.md): DELETE /messages/{messageId}
- [Send message](https://docs.inboxapp.com/v2/reference/messages/send-message.md): POST /messages
- [Get message history](https://docs.inboxapp.com/v2/reference/messages/get-message-history.md): GET /messages/{messageId}/history
- [Add reaction](https://docs.inboxapp.com/v2/reference/messages/add-reaction.md): POST /messages/{messageId}/reactions
- [Remove reaction](https://docs.inboxapp.com/v2/reference/messages/remove-reaction.md): DELETE /messages/{messageId}/reactions
- [Get attachment](https://docs.inboxapp.com/v2/reference/messages/get-attachment.md): GET /messages/{messageId}/attachments/{index}

## Relationships

How an account link stands with a profile on the platform, and requests that change it.

- [Send connection request](https://docs.inboxapp.com/v2/reference/relationships/send-connection-request.md): POST /connection-requests

## Tags

Labels the team puts on contacts.

- [List tags](https://docs.inboxapp.com/v2/reference/tags/list-tags.md): GET /tags
- [Create tag](https://docs.inboxapp.com/v2/reference/tags/create-tag.md): POST /tags
- [Get tag](https://docs.inboxapp.com/v2/reference/tags/get-tag.md): GET /tags/{tagRef}
- [Update tag](https://docs.inboxapp.com/v2/reference/tags/update-tag.md): PATCH /tags/{tagRef}
- [Delete tag](https://docs.inboxapp.com/v2/reference/tags/delete-tag.md): DELETE /tags/{tagRef}

## Statuses

The pipeline stages a contact can be in, such as a deal stage. A contact has at most one.

- [List statuses](https://docs.inboxapp.com/v2/reference/statuses/list-statuses.md): GET /statuses
- [Create status](https://docs.inboxapp.com/v2/reference/statuses/create-status.md): POST /statuses
- [Get status](https://docs.inboxapp.com/v2/reference/statuses/get-status.md): GET /statuses/{statusRef}
- [Update status](https://docs.inboxapp.com/v2/reference/statuses/update-status.md): PATCH /statuses/{statusRef}
- [Delete status](https://docs.inboxapp.com/v2/reference/statuses/delete-status.md): DELETE /statuses/{statusRef}

## Colors

The colors of Inboxapp's palette, for tags and statuses.

- [List colors](https://docs.inboxapp.com/v2/reference/colors/list-colors.md): GET /colors

## Events

Changes in the team, as delivered to v2 webhooks. Each event names the object that changed and carries only the values of the change; read the object for its current state. Events are kept for 7 days, up to 25,000 per team.

- [Replay events](https://docs.inboxapp.com/v2/reference/events/replay-events.md): GET /events

## Webhook events

- [thread.created](https://docs.inboxapp.com/v2/reference/events/thread-created.md): Thread created
- [thread.deleted](https://docs.inboxapp.com/v2/reference/events/thread-deleted.md): Thread deleted
- [thread.assigned](https://docs.inboxapp.com/v2/reference/events/thread-assigned.md): Thread assigned
- [thread.unassigned](https://docs.inboxapp.com/v2/reference/events/thread-unassigned.md): Thread unassigned
- [thread.archived](https://docs.inboxapp.com/v2/reference/events/thread-archived.md): Thread archived
- [thread.unarchived](https://docs.inboxapp.com/v2/reference/events/thread-unarchived.md): Thread unarchived
- [thread.typing](https://docs.inboxapp.com/v2/reference/events/thread-typing.md): Thread typing
- [message.sent](https://docs.inboxapp.com/v2/reference/events/message-sent.md): Message sent
- [message.received](https://docs.inboxapp.com/v2/reference/events/message-received.md): Message received
- [message.edited](https://docs.inboxapp.com/v2/reference/events/message-edited.md): Message edited
- [message.deleted](https://docs.inboxapp.com/v2/reference/events/message-deleted.md): Message deleted
- [message.reactionAdded](https://docs.inboxapp.com/v2/reference/events/message-reaction-added.md): Message reaction added
- [message.reactionRemoved](https://docs.inboxapp.com/v2/reference/events/message-reaction-removed.md): Message reaction removed
- [contact.statusChanged](https://docs.inboxapp.com/v2/reference/events/contact-status-changed.md): Contact status changed
- [contact.tagsChanged](https://docs.inboxapp.com/v2/reference/events/contact-tags-changed.md): Contact tags changed
- [contact.notesChanged](https://docs.inboxapp.com/v2/reference/events/contact-notes-changed.md): Contact notes changed
- [contact.valuationChanged](https://docs.inboxapp.com/v2/reference/events/contact-valuation-changed.md): Contact valuation changed
- [contact.assigneeChanged](https://docs.inboxapp.com/v2/reference/events/contact-assignee-changed.md): Contact assignee changed
- [tag.created](https://docs.inboxapp.com/v2/reference/events/tag-created.md): Tag created
- [tag.updated](https://docs.inboxapp.com/v2/reference/events/tag-updated.md): Tag updated
- [tag.deleted](https://docs.inboxapp.com/v2/reference/events/tag-deleted.md): Tag deleted
- [status.created](https://docs.inboxapp.com/v2/reference/events/status-created.md): Status created
- [status.updated](https://docs.inboxapp.com/v2/reference/events/status-updated.md): Status updated
- [status.deleted](https://docs.inboxapp.com/v2/reference/events/status-deleted.md): Status deleted
- [campaign.created](https://docs.inboxapp.com/v2/reference/events/campaign-created.md): Campaign created
- [campaign.started](https://docs.inboxapp.com/v2/reference/events/campaign-started.md): Campaign started
- [campaign.paused](https://docs.inboxapp.com/v2/reference/events/campaign-paused.md): Campaign paused
- [campaign.resumed](https://docs.inboxapp.com/v2/reference/events/campaign-resumed.md): Campaign resumed
- [campaign.completed](https://docs.inboxapp.com/v2/reference/events/campaign-completed.md): Campaign completed
- [target.contacted](https://docs.inboxapp.com/v2/reference/events/target-contacted.md): Target contacted
- [target.followUpSent](https://docs.inboxapp.com/v2/reference/events/target-follow-up-sent.md): Target follow up sent
- [target.replied](https://docs.inboxapp.com/v2/reference/events/target-replied.md): Target replied
- [connectionRequest.sent](https://docs.inboxapp.com/v2/reference/events/connection-request-sent.md): Connection request sent
- [connectionRequest.accepted](https://docs.inboxapp.com/v2/reference/events/connection-request-accepted.md): Connection request accepted
- [connectionRequest.withdrawn](https://docs.inboxapp.com/v2/reference/events/connection-request-withdrawn.md): Connection request withdrawn