aid: incentivio name: Incentivio description: >- Incentivio is a Boston-based digital guest engagement platform for multi-unit restaurant brands, unifying online ordering, loyalty, marketing automation, and guest analytics into a single system. Its Incentivio Connect product is an AI-powered, API-first restaurant data platform that ingests data from POS, loyalty, mobile apps, web, and marketplaces, resolves it into a single persistent Guest ID, and scores guests for lifetime value, churn risk, visit frequency, journey stage, propensity-to-purchase, and offer sensitivity. The platform is BigQuery-native with a Star Schema data model, SOC 2 aligned with encryption at rest and in transit and RBAC, and pairs an API-first surface with reverse ETL to sync unified guest records back to existing CRM and ad platforms. Incentivio is built on modern APIs and offers deep partner integrations with POS, payments, delivery, and marketing systems such as Toast, Oracle Simphony, Square, SpotOn, and PAR Brink. Public, self-service developer API documentation does not appear to be available; integration and API access are handled through partnerships and enterprise onboarding (the Connect Enterprise tier markets dedicated API SLAs). type: Index image: https://kinlane-productions.s3.amazonaws.com/apis-json/apis-json-logo.jpg tags: - Restaurant - Guest Engagement - Online Ordering - Loyalty - Customer Data Platform - Marketing Automation - Analytics - Reverse ETL url: https://raw.githubusercontent.com/api-evangelist/incentivio/refs/heads/main/apis.yml created: '2026-06-02' modified: '2026-06-02' specificationVersion: '0.19' apis: - aid: incentivio:rest-api name: Incentivio Connect Platform API description: >- Incentivio describes an API-first, composable data platform that unifies guest data across POS, loyalty, app, web, and marketplace channels into a single persistent Guest ID, with reverse ETL to sync to existing CRM and ad platforms. Real-time streaming and structured batch ETL process loyalty and digital events alongside structured POS data for guest scoring and segmentation. The platform is BigQuery-native with a Star Schema data model. Public API reference, base URL, and authentication details are not published; access is provided through partner and enterprise integration programs, with API SLAs offered on the Connect Enterprise tier. humanURL: https://incentivio.com/feature/incentivio-connect/ tags: - Guest Data - Integrations - Reverse ETL properties: - type: Documentation url: https://incentivio.com/feature/incentivio-connect/ common: - type: Website url: https://incentivio.com/ - type: Documentation url: https://www.incentivio.com/integrations - type: Pricing url: https://incentivio.com/demo/ - type: Support url: https://incentivio.com/contact/ - type: Blog url: https://incentivio.com/blog/ - type: SignUp url: https://admin.incentivio.com/ - type: LinkedIn url: https://www.linkedin.com/company/incentivio - type: X url: https://x.com/incentivio features: - name: Online Ordering description: >- Branded web and native iOS/Android mobile ordering with menu, modifier, upsell recommendations, and gift card support. - name: Loyalty description: >- Configurable points, punch, or tier loyalty programs unified with ordering, marketing, and guest analytics. - name: Marketing Automation description: >- Email and SMS marketing automation driven by unified guest data and AI-derived segments. - name: AI Guest Scoring description: >- Continuous per-guest scoring for lifetime value, churn risk, visit frequency, journey stage, propensity-to-purchase, and offer sensitivity. - name: Unified Guest Identity description: >- One persistent Guest ID resolved across POS, app, web, and loyalty channels for a single guest record. - name: Reverse ETL description: >- Syncs unified guest records and scores back to existing CRM and ad platforms to fit the brand's existing stack. - name: BigQuery-Native Data Warehouse description: >- BigQuery-native platform with a Star Schema data model and direct warehouse access, optimized for enterprise-scale performance. - name: Closed-Loop ROI Measurement description: >- Executive and operator dashboards that tie AI capability to same-store sales growth with closed-loop measurement. useCases: - name: Multi-Unit Restaurant Brands description: >- Multi-unit and franchise restaurant brands consolidating ordering, loyalty, marketing, and analytics on a single platform. - name: Guest Lifetime Value Growth description: >- Identifying high-LTV and at-risk guests to target retention, frequency, and average-order-value campaigns. - name: POS and Channel Data Unification description: >- Unifying POS, loyalty, app, web, and marketplace data into a single guest record for analytics and personalization. solutions: - name: Connect Core description: >- Unified data warehouse with executive dashboards and direct warehouse access. - name: Connect Intelligence description: >- Adds the full AI scoring suite (LTV, churn, propensity, offer sensitivity) and closed-loop measurement on top of Core. - name: Connect Enterprise description: >- Dedicated instance with custom data models, API SLAs, and white-glove implementation. integrations: - name: Toast description: POS integration with direct API access auto-syncing menus, modifiers, and rules. - name: Square description: POS integration for menu, order, and payment management. - name: Clover description: POS integration. - name: Lightspeed description: POS integration. - name: Oracle MICROS Simphony description: Enterprise POS integration. - name: PAR Brink POS description: POS integration. - name: Qu POS description: POS integration. - name: Revel description: POS integration automating menu imports. - name: Silverware POS description: POS integration. - name: SpotOn description: POS and engagement platform integration with automatic menu syncing. - name: NCC description: POS integration. - name: Stripe description: Payment processing integration. - name: Braintree description: Payment processing integration. - name: Authorize.net description: Payment processing integration. - name: Heartland Payment Systems description: Payment processing integration. - name: Moneris description: Payment processing integration. - name: Spreedly description: Payments orchestration integration. - name: WorldPay description: Payment processing integration. - name: DoorDash Drive description: Delivery dispatch integration. - name: Uber description: Delivery integration. - name: dlivrd description: Delivery dispatch integration. - name: Shipday description: Delivery dispatch integration. - name: Otter description: Delivery/marketplace aggregator integration. - name: EatOkra description: Discovery/marketplace aggregator integration. - name: Ovation description: Guest feedback integration. - name: Tattle description: Guest feedback and experience improvement integration. maintainers: - FN: Kin Lane email: kin@apievangelist.com