specification: API Commons Plans
specificationVersion: '0.1'
schema: https://raw.githubusercontent.com/api-evangelist/interface-research/main/schema/api-commons.yml#/$defs/Plans
provider: incident.io
providerId: incident-io
created: '2026-05-04'
# Provenance stamped 2026-08-11: this artifact was written by the API Evangelist
# bulk sweep dated 2026-05-04, not harvested from the provider. See roadmap#35.
method: generated
modified: '2026-05-04'
reconciled: true
tags:
  - Incident Response
  - On-Call
description: 'incident.io tiers: Basic (free) / Team / Pro / Enterprise + On-call only add-on.'
sources:
  - https://incident.io/pricing
plans:
  - id: incident-basic
    name: Basic
    type: freemium
    description: Free Slack/Teams-native incident response.
    entries:
      - label: Per user
        name: user
        type: subscription
        metric: month
        limit: -1
        timeFrame: month
        geo: global
        unit: 1
        price: '0.00'
        userMultiplied: false
    elements:
      - name: Slack/MS Teams native
      - name: Single team on-call
      - name: Status page
      - name: 1 custom field
      - name: 1 workflow
      - name: 2 integrations
      - name: 1 on-call schedule
  - id: incident-team
    name: Team
    type: paid
    description: $15/user/mo annual ($19 monthly); +$10/user for on-call.
    entries:
      - label: Per user (annual)
        name: seat
        type: subscription
        metric: user
        limit: -1
        timeFrame: month
        geo: global
        unit: 1
        price: '15.00'
        userMultiplied: true
      - label: Per user (monthly)
        name: seat
        type: subscription
        metric: user
        limit: -1
        timeFrame: month
        geo: global
        unit: 1
        price: '19.00'
        userMultiplied: true
      - label: On-call add-on
        name: seat
        type: subscription
        metric: user
        limit: -1
        timeFrame: month
        geo: global
        unit: 1
        price: '10.00'
        userMultiplied: true
    elements:
      - name: Multi-team on-call
      - name: AI suggestions + automation
      - name: Basic post-mortems
      - name: 3 workflows
      - name: Unlimited integrations
      - name: 2 on-call schedules
      - name: Heartbeats
      - name: API + webhooks
  - id: incident-pro
    name: Pro
    type: paid
    description: $25/user/mo; +$20/user for on-call.
    entries:
      - label: Per user
        name: seat
        type: subscription
        metric: user
        limit: -1
        timeFrame: month
        geo: global
        unit: 1
        price: '25.00'
        userMultiplied: true
      - label: On-call add-on
        name: seat
        type: subscription
        metric: user
        limit: -1
        timeFrame: month
        geo: global
        unit: 1
        price: '20.00'
        userMultiplied: true
    elements:
      - name: Unlimited custom fields
      - name: AI Scribe + chat agent
      - name: Advanced insights, 3 dashboards
      - name: Multiple post-mortems
      - name: Custom incident types
      - name: Unlimited workflows
      - name: Live call routing
      - name: Private incidents
      - name: SSO + SAML
  - id: incident-enterprise
    name: Enterprise
    type: enterprise
    description: Custom pricing.
    entries:
      - label: Per user (custom)
        name: seat
        type: subscription
        metric: user
        limit: -1
        timeFrame: month
        geo: global
        unit: 1
        price: custom
        userMultiplied: true
    elements:
      - name: AI-native post-mortems
      - name: Unlimited dashboards + status pages
      - name: Sandbox environment
      - name: 5 live call routing numbers
      - name: Custom RBAC
      - name: Audit logs
      - name: Slack Enterprise Grid
      - name: Designated CSM
      - name: Live phone support
  - id: incident-oncall-only
    name: On-Call Only
    type: paid
    description: $20/user/mo standalone on-call.
    entries:
      - label: Per user
        name: seat
        type: subscription
        metric: user
        limit: -1
        timeFrame: month
        geo: global
        unit: 1
        price: '20.00'
        userMultiplied: true
    elements:
      - name: Alert routing/grouping
      - name: Flexible schedules + shadow rotations
      - name: Holiday calendars
      - name: Cover requests + overrides
x-canonical:
  generated: '2026-10-08'
  vocabulary: all/0-working/economics/plans-canonical.yml
  models:
  - seat
  - subscription
  units:
  - period
  - seat
  plans:
  - name: Basic
    access: freemium
    model: subscription
    model_how: derived
    units:
    - period
    periods:
    - month
  - name: Team
    access: paid
    model: seat
    model_how: derived
    units:
    - seat
    periods:
    - month
  - name: Pro
    access: paid
    model: seat
    model_how: derived
    units:
    - seat
    periods:
    - month
  - name: Enterprise
    access: enterprise
    model: seat
    model_how: derived
    units:
    - seat
    periods:
    - month
  - name: On-Call Only
    access: paid
    model: seat
    model_how: derived
    units:
    - seat
    periods:
    - month