generated: '2026-07-19'
method: searched
source: https://community.incidentiq.com/integrations-73/web-hooks-574
spec_type: Webhooks
type: Webhooks
description: >-
  Incident IQ pushes events to external systems via webhooks configured inside
  platform Rules. A webhook is a pre-configured action that fires when an
  entity/record (ticket or asset) changes and a rule's conditions are met. There
  is no published AsyncAPI document; this is the documented webhook surface.
transport: http
delivery:
  method: POST
  content_type: application/json
  headers:
  - name: Content-Type
    value: application/json
  body: >-
    Configured per rule. If the Body field is left blank all content is
    delivered; otherwise a JSON body composed from templated variables is sent.
configuration:
  where: Platform Rules (Administration)
  triggered_by:
  - ticket events
  - asset events
event_entities:
- entity: Ticket
  variables:
  - '{Ticket.TicketId}'
  - '{Ticket.SiteId}'
  - '{Ticket.IssueTypeName}'
  - '{Ticket.LocationName}'
  - '{Ticket.IssueDescription}'
  - '{Ticket.TicketNumber}'
- entity: Asset
  variables:
  - '{Asset.AssetTag}'
  - '{Asset.SerialNumber}'
  - '{Asset.ExternalId}'
limitations:
  logging: >-
    No dedicated webhook delivery logs; limited visibility appears only in a
    rule's history (success confirmation and target URL, not full
    request/response detail).
notes: >-
  Captured from Incident IQ community documentation. Rule-driven webhooks on
  Ticket and Asset entities; JSON payloads assembled from templated variables.