generated: '2026-07-25'
method: derived
source: openapi/infobip-platform-full-openapi.json (x-throttling-info on 652 operations) + https://www.infobip.com/docs/essentials/api-essentials/integration-best-practices
docs: https://www.infobip.com/docs/essentials/api-essentials/integration-best-practices
summary:
  mechanisms:
  - time-window
  - token-bucket
  operations_with_published_limits: 652
  distinct_limit_profiles: 44
  exceeded_status: 429
  exceeded_status_name: TOO_MANY_REQUESTS
  retry_guidance: Exponential backoff with a retry cap; honor the Retry-After header on 429 when present.
  retry_after_header: Retry-After
  notes: Infobip publishes per-operation throttling in the OpenAPI as x-throttling-info. Time limits are
    "N requests per time unit"; token limits are a token bucket with burst capacity and replenish rate.
    Custom/enterprise throttling is negotiated per account for high-volume send endpoints (email/3/send,
    email/4/mime).
rate_limits:
- type: time-window
  limit_count: 10
  window: 1s
  description: 10 requests per 1 s
  operation_count: 111
  areas:
  - account-management
  - email
  - knowledge-base
  - messages-api
  - mobile-app-messaging
  - moments
  - numbers
  - people
  - rcs
  - resources
  - viber
  - whatsapp
  example_operations:
  - create-a-new-person
  - get-list-items
  - get-lists
  - deprecated-get-list-items
  - deprecated-get-lists
  - get-segment
- type: time-window
  limit_count: 100
  window: 1s
  description: 100 requests per 1 s
  operation_count: 110
  areas:
  - ai-assistants
  - email
  - rcs
  - signals
  - voice
  - webrtc-calls
  example_operations:
  - query-ai-assistant
  - retrieve-ai-assistant-context
  - get-calls-configurations
  - get-calls-configuration
  - update-calls-configuration
  - delete-calls-configuration
- type: time-window
  limit_count: 5
  window: 1s
  description: 5 requests per 1 s
  operation_count: 84
  areas:
  - catalogs-api
  - knowledge-base
  - messenger
  - numbers
  - people
  example_operations:
  - get-a-single-person-or-a-list-of-people
  - update-a-person
  - delete-a-person
  - partial-person-update
  - set-person-contact-information
  - delete-person-contact-information
- type: time-window
  limit_count: 1
  window: 1s
  description: 1 requests per 1 s
  operation_count: 80
  areas:
  - application-entity
  - blocklist
  - email
  - number-activation-state
  - numbers
  - rcs
  - resources
  - sending-strategy
  example_operations:
  - get-validations
  - request-validations
  - commission-ip
  - decommission-ip
  - create-email-template
  - update-email-template
- type: token-bucket
  limit_count: 10
  burst_capacity: 20
  replenish_rate_per_second: 10
  requested_tokens: 1
  description: 'token bucket: burst 20, refill 10/s'
  operation_count: 30
  areas:
  - conversations
  example_operations:
  - get-conversations-agent-config
  - get-conversations-waiting-strategies
  - create-conversations-waiting-strategy
  - get-conversations-waiting-strategy
  - update-conversations-waiting-strategy
  - get-conversations-account-recording-config
- type: time-window
  limit_count: 100
  window: 1m
  description: 100 requests per 1 m
  operation_count: 26
  areas:
  - email
  - subscriptions-api
  - voice
  - webrtc-calls
  example_operations:
  - create-calls-configuration
  - create-sip-trunk
  - update-sip-trunk
  - get-sip-trunk-status
  - set-sip-trunk-status
  - create-sip-trunk-service-address
- type: time-window
  limit_count: 4000
  window: 1s
  description: 4000 requests per 1 s
  operation_count: 26
  areas:
  - email
  - whatsapp
  example_operations:
  - send-email-messages-api
  - send-fully-featured-email
  - send-mime-email
  - send-whatsapp-template-message
  - send-whatsapp-text-message
  - send-whatsapp-document-message
- type: time-window
  limit_count: 50
  window: 1s
  description: 50 requests per 1 s
  operation_count: 24
  areas:
  - knowledge-base
  - people
  - webrtc-calls
  example_operations:
  - get-push-device-registration
  - update-push-device-registration
  - depersonalize-push-instance
  - personalize-push-instance
  - get-attachment-details
  - get-call-links
- type: time-window
  limit_count: 120
  window: 1m
  description: 120 requests per 1 m
  operation_count: 19
  areas:
  - apple-mfb
  - email
  - instagram
  - kakao
  - messenger
  - mms
  - mobile-app-messaging
  - omni-failover
  - rcs
  - sms
  - tiktok
  - viber
  example_operations:
  - get-outbound-sms-message-logs-v3
  - get-outbound-sms-message-logs
  - get-outbound-mms-message-logs
  - deprecated-get-outbound-mms-message-logs
  - get-sent-voice-logs
  - get-email-message-logs
- type: time-window
  limit_count: 3
  window: 1s
  description: 3 requests per 1 s
  operation_count: 14
  areas:
  - people
  example_operations:
  - append-list-items
  - delete-list-items
  - replace-list-item
  - update-list-item
  - delete-lists
  - replace-list
- type: time-window
  limit_count: 50
  window: 1m
  description: 50 requests per 1 m
  operation_count: 13
  areas:
  - voice
  example_operations:
  - create-markup-language-call
  - get-markup-language-config-list
  - create-markup-language-config
  - get-markup-language-config
  - update-markup-language-config
  - delete-markup-language-config
- type: time-window
  limit_count: 100
  window: 1s
  description: 100 requests per 1 s
  operation_count: 10
  areas:
  - vocalize
  example_operations:
  - vocalize-get-my-campaigns
  - vocalize-create-campaign
  - vocalize-get-campaign
  - vocalize-delete-campaign
  - vocalize-update-campaign-settings
  - vocalize-get-campaign-leaderboard
- type: time-window
  limit_count: 10
  window: 1m
  description: 10 requests per 1 m
  operation_count: 10
  areas:
  - kakao
  - viber
  - voice
  - webrtc-calls
  - zalo
  example_operations:
  - search-call-routing-recording
  - delete-by-correlation-id
  - recording-file-download
  - get-webrtc-recordings
  - delete-webrtc-recording-by-id
  - download-webrtc-recording-by-id
- type: token-bucket
  limit_count: 1
  burst_capacity: 5
  replenish_rate_per_second: 1
  requested_tokens: 1
  description: 'token bucket: burst 5, refill 1/s'
  operation_count: 9
  areas:
  - email
  - people
  example_operations:
  - create-events-export-request
  - get-events-export-request-status
  - get-events-definitions-for-export
  - get-all-domains
  - add-domain
  - get-domain-details
- type: time-window
  limit_count: 2500
  window: 1s
  description: 2500 requests per 1 s
  operation_count: 9
  areas:
  - mobile-app-messaging
  - viber
  - whatsapp
  example_operations:
  - send-whatsapp-events
  - get-whatsapp-templates
  - get-whatsapp-template
  - send-viber-text-message
  - send-viber-image-message
  - send-viber-file-message
- type: time-window
  limit_count: 100
  window: 1h
  description: 100 requests per 1 h
  operation_count: 9
  areas:
  - whatsapp
  example_operations:
  - edit-whatsapp-template
  - create-whatsapp-flow
  - delete-whatsapp-flow
  - update-whatsapp-flow
  - publish-whatsapp-flow
  - add-whatsapp-flow-json
- type: time-window
  limit_count: 15
  window: 1s
  description: 15 requests per 1 s
  operation_count: 8
  areas:
  - people
  - whatsapp
  example_operations:
  - match-people-ids
  - download-whatsapp-inbound-media
  - get-whatsapp-media-metadata
  - deprecated-get-whatsapp-templates
  - get-account-whatsapp-templates
  - add-whatsapp-sender
- type: time-window
  limit_count: 20
  window: 1s
  description: 20 requests per 1 s
  operation_count: 7
  areas:
  - openapi
  - resources
  - voice
  example_operations:
  - create-conference
  - create-dialog
  - create-dialog-with-existing-calls
  - delete-document
  - get-openapi
  - get-product-level-openapi
- type: token-bucket
  limit_count: 2
  burst_capacity: 10
  replenish_rate_per_second: 2
  requested_tokens: 1
  description: 'token bucket: burst 10, refill 2/s'
  operation_count: 6
  areas:
  - numbers
  - resources
  example_operations:
  - modify-sms-configurations
  - create-new-configuration
  - create-mms-configuration
  - update-mms-configuration
  - delete-mms-configuration
  - manage-inbound-configuration
- type: time-window
  limit_count: 2000
  window: 1s
  description: 2000 requests per 1 s
  operation_count: 5
  areas:
  - voice
  example_operations:
  - create-bulk
  - send-single-voice-tts
  - send-multiple-voice-tts
  - send-advanced-voice-tts
  - send-click-to-call-message
- type: time-window
  limit_count: 6
  window: 1s
  description: 6 requests per 1 s
  operation_count: 4
  areas:
  - voice
  example_operations:
  - create-call
  - connect-with-new-call
  - add-new-conference-call
  - dialog-transfer-accept
- type: time-window
  limit_count: 60
  window: 1m
  description: 60 requests per 1 m
  operation_count: 3
  areas:
  - email
  - number-lookup
  example_operations:
  - get-email-logs
  - get-email-delivery-reports
  - get-number-context-logs
- type: time-window
  limit_count: 1000
  window: 1h
  description: 1000 requests per 1 h
  operation_count: 3
  areas:
  - whatsapp
  example_operations:
  - create-whatsapp-template
  - get-whatsapp-flows
  - get-whatsapp-flow-json
- type: time-window
  limit_count: 20
  window: 10m
  description: 20 requests per 10 m
  operation_count: 3
  areas:
  - 2fa
  - omni-failover
  example_operations:
  - create-omni-failover-scenario
  - create-2fa-application
  - create-2fa-email-message-template
- type: time-window
  limit_count: 40
  window: 10m
  description: 40 requests per 10 m
  operation_count: 3
  areas:
  - 2fa
  - omni-failover
  example_operations:
  - update-omni-failover-scenario
  - update-2fa-application
  - update-2fa-email-message-template
- type: time-window
  limit_count: 40
  window: 1d
  description: 40 requests per 1 d
  operation_count: 3
  areas:
  - account-management
  example_operations:
  - create-api-key-deprecated
  - create-api-key
  - update-api-key
- type: time-window
  limit_count: 60
  window: 1s
  description: 60 requests per 1 s
  operation_count: 3
  areas:
  - billing-usage-api
  - metrics-api
  example_operations:
  - query-aggregate-data
  - get-aggregate-request-status
  - query-billing-usage
- type: token-bucket
  limit_count: 10
  burst_capacity: 100
  replenish_rate_per_second: 10
  requested_tokens: 1
  description: 'token bucket: burst 100, refill 10/s'
  operation_count: 2
  areas:
  - conversations
  example_operations:
  - delete-conversations-waiting-strategy
  - get-transfer-queues
- type: time-window
  limit_count: 200
  window: 1h
  description: 200 requests per 1 h
  operation_count: 2
  areas:
  - whatsapp
  example_operations:
  - delete-whatsapp-template
  - deprecated-create-whatsapp-template
- type: token-bucket
  limit_count: 1
  burst_capacity: 2
  replenish_rate_per_second: 1
  requested_tokens: 1
  description: 'token bucket: burst 2, refill 1/s'
  operation_count: 2
  areas:
  - numbers
  example_operations:
  - get-available-numbers
  - list-owned-numbers
- type: time-window
  limit_count: 250
  window: 1s
  description: 250 requests per 1 s
  operation_count: 1
  areas:
  - people
  example_operations:
  - send-custom-event
- type: token-bucket
  limit_count: 1
  burst_capacity: 1
  replenish_rate_per_second: 1
  requested_tokens: 1
  description: 'token bucket: burst 1, refill 1/s'
  operation_count: 1
  areas:
  - people
  example_operations:
  - cancel-events-export-request
- type: time-window
  limit_count: 500
  window: 1m
  description: 500 requests per 1 m
  operation_count: 1
  areas:
  - conversations
  example_operations:
  - get-messages
- type: token-bucket
  limit_count: 100
  burst_capacity: 100
  replenish_rate_per_second: 100
  requested_tokens: 1
  description: 'token bucket: burst 100, refill 100/s'
  operation_count: 1
  areas:
  - conversations
  example_operations:
  - download-call-recording
- type: time-window
  limit_count: 5
  window: 1m
  description: 5 requests per 1 m
  operation_count: 1
  areas:
  - voice
  example_operations:
  - simulate-route-selection
- type: time-window
  limit_count: 200
  window: 1s
  description: 200 requests per 1 s
  operation_count: 1
  areas:
  - webrtc-calls
  example_operations:
  - create-call-link
- type: time-window
  limit_count: 500
  window: 1s
  description: 500 requests per 1 s
  operation_count: 1
  areas:
  - email
  example_operations:
  - upload-binary-content
- type: time-window
  limit_count: 150
  window: 1s
  description: 150 requests per 1 s
  operation_count: 1
  areas:
  - email
  example_operations:
  - validate-email-addresses
- type: time-window
  limit_count: 30
  window: 1m
  description: 30 requests per 1 m
  operation_count: 1
  areas:
  - whatsapp
  example_operations:
  - delete-whatsapp-media
- type: time-window
  limit_count: 25
  window: 1s
  description: 25 requests per 1 s
  operation_count: 1
  areas:
  - viber
  example_operations:
  - create-viber-template
- type: time-window
  limit_count: 2
  window: 1m
  description: 2 requests per 1 m
  operation_count: 1
  areas:
  - mobile-app-messaging
  example_operations:
  - delete-push-inbox-messages
- type: time-window
  limit_count: 50
  window: 10m
  description: 50 requests per 10 m
  operation_count: 1
  areas:
  - 2fa
  example_operations:
  - get-2fa-applications
- type: time-window
  limit_count: 100
  window: 10m
  description: 100 requests per 10 m
  operation_count: 1
  areas:
  - 2fa
  example_operations:
  - get-2fa-application
- type: time-window
  limit_count: 2
  window: 1s
  description: 2 requests per 1 s
  operation_count: 1
  areas:
  - resources
  example_operations:
  - get-inbound-configurations