aid: insidesales-com
name: InsideSales (XANT / InsideSales.com)
description: >-
  InsideSales — branded XANT from 2019 until Aurea Software (ESW Capital) acquired the company in
  August 2021 and revived the original name — sells Playbooks, an AI-assisted sales engagement
  platform that layers cadence, automation, prioritization, scoring and call recording on top of a
  customer's existing CRM (Salesforce, Microsoft Dynamics, SAP) rather than replacing it. Its only
  publicly documented programmable surface is the Playbooks Call Recording API, an access-key
  protected service for downloading call recordings by Call Detail Record (CDR) ID and for
  starting/pausing recording from third-party applications; the company also publishes a first-party
  React UI component library on npm and GitHub. The developer surface is materially decayed: the API
  reference host and the call-recording host named in the company's own documentation no longer
  resolve in DNS, product release notes stop in July 2021, and the Atlassian status page is titled
  "Deprecated InsideSales".
url: https://raw.githubusercontent.com/api-evangelist/insidesales-com/refs/heads/main/apis.yml
image: https://www.insidesales.com/wp-content/uploads/2020/03/InsideSales_Logo_Web.png
x-type: company
x-source: harvest:secondary-market
specificationVersion: '0.20'
created: '2026-08-23'
modified: '2026-08-23'
tags:
- Company
- Sales
- Sales Engagement
- Sales Automation
- CRM
- Call Recording
- Artificial Intelligence
- Salesforce
- Microsoft Dynamics
- Enterprise Software
apis:
- name: Playbooks Call Recording API
  description: >-
    Access-key protected HTTP API that lets an organization or a third-party application download
    call recordings produced by Playbooks, and — with the second permission enabled — start and
    pause recording on a call. Recordings are addressed by Call Detail Record (CDR) ID, the
    identifier that appears at the end of the Playbooks Call Recording URL written back to the CRM.
    Access keys are minted by an administrator in the Playbooks Manager App under Settings > Calls >
    Call Recording; each key must carry at least one of the two permissions and permissions are
    immutable after creation. NOTE: the recording host published in the vendor's own documentation
    (callrecordings.insidesales.com) returns SERVFAIL and the API reference host
    (ci-global-api.pdlmpapis.insidesales.com) is likewise unresolvable as of 2026-08-23.
  humanURL: https://helpcenter.insidesales.com/playbooks/call-recording-api/
  baseURL: https://callrecordings.insidesales.com
  tags:
  - Call Recording
  - Sales Engagement
  properties:
  - type: Documentation
    url: https://helpcenter.insidesales.com/playbooks/call-recording-api/
  - type: Authentication
    url: authentication/insidesales-com-authentication.yml
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: Website
  url: https://www.insidesales.com/
- type: Documentation
  url: https://helpcenter.insidesales.com/
- type: GettingStarted
  url: https://helpcenter.insidesales.com/playbooks/getting-started/new-user/getting-started-with-playbooks/
- type: Support
  url: https://helpcenter.insidesales.com/contact/
- type: Blog
  url: https://www.insidesales.com/blog/
- type: GitHubOrganization
  url: https://github.com/InsideSalesOfficial
- type: Pricing
  url: https://resources.insidesales.com/pricing/
- type: TermsOfService
  url: https://resources.insidesales.com/terms/
- type: PrivacyPolicy
  url: https://resources.insidesales.com/platform-privacy-policy/
- type: Compliance
  url: https://resources.insidesales.com/commitment-to-gdpr-compliance/
- type: StatusPage
  url: https://status.insidesales.com/
- type: ChangeLog
  url: https://helpcenter.insidesales.com/release-notes/
- type: Packages
  url: packages/insidesales-com-packages.yml
- type: Components
  url: components/insidesales-com-components.yml
- type: Authentication
  url: authentication/insidesales-com-authentication.yml
- type: Lifecycle
  url: lifecycle/insidesales-com-lifecycle.yml
- type: Conventions
  url: conventions/insidesales-com-conventions.yml
- type: Conformance
  url: conformance/insidesales-com-conformance.yml
- type: RateLimits
  url: rate-limits/insidesales-com-rate-limits.yml
- type: Plans
  url: plans/insidesales-com-plans-pricing.yml
- type: DomainSecurity
  url: security/insidesales-com-domain-security.yml
- type: LLMsTxt
  url: llms/insidesales-com-llms.txt
x-enrichment:
  date: '2026-08-23'
  status: enriched
  artifacts_added: 12
  pass: local-v1