generated: '2026-08-23'
method: searched
source: https://helpcenter.insidesales.com/playbooks/call-recording-api/
docs: https://helpcenter.insidesales.com/playbooks/call-recording-api/
note: >-
  Derived mechanically from OpenAPI was not possible — InsideSales publishes no machine-readable
  contract (see conformance/insidesales-com-conformance.yml). This profile is read verbatim from the
  company's own Call Recording API help article and the 9 July 2021 product update that introduced
  the Call Recording Control API.
summary:
  types: [apiKey]
  api_key_in: [unknown]
  oauth2_flows: []
  openid_connect: false
  mutual_tls: false
schemes:
- name: PlaybooksCallRecordingAccessKey
  type: apiKey
  in: unknown
  parameter_name: unknown
  sources: [https://helpcenter.insidesales.com/playbooks/call-recording-api/]
  issuance:
    self_service: false
    actor: Playbooks administrator
    path: Playbooks Manager App > Settings > Calls > Call Recording > ADD KEY
    note: >-
      Only administrators can create a key. The docs do not publish which HTTP header or query
      parameter carries the key — that detail lived only in the apiDoc.js reference at
      ci-global-api.pdlmpapis.insidesales.com/apidoc/, which no longer resolves (DNS SERVFAIL,
      probed 2026-08-23). The single Wayback capture of that reference (20210926063143) archived
      only the empty apiDoc shell; api_data.js was never captured, so the parameter name is not
      recoverable from any public source.
  permissions:
  - id: download-recordings
    label: Allow this key to download recordings
    grants: Retrieve a call recording by CDR ID.
  - id: control-recordings
    label: Allow this key to start/pause recordings
    grants: Systematically start or stop recording on a live call.
  permission_model:
    minimum_permissions: 1
    mutable_after_creation: false
    rename_allowed: true
    revocation: Delete the key from Playbooks Manager App > Settings > Calls > Call Recording.
    note: >-
      "Each key must have at least one permission to be created." Permissions cannot be changed once
      the key is made; only the key name can be renamed. Revocation is deletion — there is no
      published rotation or expiry mechanism, and no published key lifetime.
  scope: >-
    Organization-wide. The docs warn "anyone who has access to the key will have access to your call
    recordings" — the key is not bound to a user, a rep, or a subset of recordings.
resource_identifier:
  name: CDR ID
  full_name: Call Detail Record ID
  description: >-
    Unique identifier for each call placed within Playbooks. Read from the trailing id of the
    Playbooks Call Recording field written back to the CRM, e.g.
    https://callrecordings.insidesales.com?id=5858485
  note: >-
    For Salesforce tenants the Playbooks Call Recording field only exists if the Playbooks unmanaged
    package is installed or the field is created manually.
access_gate:
  control_api: sales-gated
  detail: >-
    The 9 July 2021 product update that shipped the Call Recording Control API states plainly: "To
    begin using this feature please contact your Customer Success Manager." The download half of the
    API is self-serve for an administrator; the start/stop control half is not.
  source: https://helpcenter.insidesales.com/releases/july-9th-2021-product-update/