generated: '2026-08-23'
method: searched
source: https://helpcenter.insidesales.com/playbooks/call-recording-api/
note: >-
  There is no OpenAPI to derive from, so nothing here is inferred from a spec. Every field is either
  read from the company's own help center or recorded as not-published. The single API reference
  that would have carried the request/response conventions
  (ci-global-api.pdlmpapis.insidesales.com/apidoc/) is unreachable — DNS SERVFAIL as of 2026-08-23 —
  and the only Wayback capture of it archived an empty apiDoc.js shell with no api_data.js, so these
  conventions are not recoverable from any public source.
authentication:
  style: api-key
  detail: See authentication/insidesales-com-authentication.yml
  transport: not-published
idempotency:
  supported: unknown
  header: null
  scope: null
  retention: null
  note: >-
    Not documented. No Idempotency pointer is emitted in apis.yml — the provider publishes no
    idempotency contract, and claiming one would be a fabrication. The write surface (start/pause
    recording) is exactly the kind of operation where a retry contract matters.
pagination:
  style: not-applicable
  note: >-
    The only documented read operation retrieves one recording by CDR ID. No list or collection
    endpoint is published, so there is no pagination surface.
filtering: {supported: unknown}
field_expansion: {supported: unknown}
sparse_fields: {supported: unknown}
metadata: {supported: unknown}
request_tracing:
  request_id_header: null
  note: Not published.
versioning:
  style: none-published
  detail: See lifecycle/insidesales-com-lifecycle.yml
error_envelope:
  format: not-published
  rfc9457: false
  note: >-
    No error reference, no status-code table and no problem-details contract is published, so no
    errors/ artifact is written for this provider. That is an absence, not an omission on our side.
rate_limit_signaling:
  headers: none-published
  detail: See rate-limits/insidesales-com-rate-limits.yml
content_types:
  request: not-published
  response: >-
    Binary audio for a recording download is implied by the operation ("download call recordings")
    but no media type is stated anywhere in the public docs.
dry_run_mode:
  supported: false
  note: No sandbox, no test mode, no test tenant and no magic test values are published.
reversibility:
  applicable: true
  grade: undocumented
  credit: 0
  note: >-
    Playbooks has a real write surface — the Call Recording Control API can start and stop recording
    on a live call — so reversibility is applicable and cannot be marked `na`. It is graded
    `undocumented` rather than `documented`: no reversal operation, no undo, no window and no
    retention statement is published for any write. NO WINDOW IS ASSERTED HERE, because none exists
    to cite; inventing one on a call-recording compliance surface could cost a user a regulatory
    breach rather than money.
  write_surfaces:
  - operation: start call recording
    reversal: stop call recording
    reversal_is_documented: false
    window: null
    docs: https://helpcenter.insidesales.com/releases/july-9th-2021-product-update/
    note: >-
      The pair is described as self-inverse in prose ("cause XANT to stop recording the call while
      the credit card form is open, and then resume the recording when the credit card form is
      closed") but this is a product narrative, not a reversal contract: the docs never say whether
      the already-captured audio segment can be discarded, whether stopping mid-call truncates or
      splits the recording, or within what window either action can be undone.
  - operation: stop call recording
    reversal: start call recording
    reversal_is_documented: false
    window: null
  - operation: revoke access key (delete)
    reversal: none
    reversal_is_documented: false
    window: null
    note: >-
      Key deletion is explicitly the revocation mechanism and is irreversible; a key's permissions
      are also immutable after creation, so there is no corrective path short of minting a new key.
cross_links:
  authentication: authentication/insidesales-com-authentication.yml
  lifecycle: lifecycle/insidesales-com-lifecycle.yml
  rate_limits: rate-limits/insidesales-com-rate-limits.yml
  conformance: conformance/insidesales-com-conformance.yml