generated: '2026-08-23'
method: searched
source: https://helpcenter.insidesales.com/release-notes/
versioning:
  scheme: none-published
  current: null
  docs: null
  note: >-
    No API versioning policy of any kind is published. The Playbooks product itself carried build
    numbers in 2019 release notes (e.g. "Release Notes 1.3043.0") but that practice stopped and was
    never applied to the Call Recording API.
deprecation:
  policy_url: null
  sunset_header: unknown
  note: >-
    No deprecation policy, no Sunset/Deprecation header documentation (RFC 8594), and no published
    notice period. This matters here more than usual — see decommissioned_surfaces below, where
    documented API hosts have been removed from DNS with no deprecation notice on the pages that
    still link to them.
sla:
  url: null
  uptime_target: null
  note: >-
    Marketing pages claim "near-perfect uptime" (insidesales.com/integrations/) but no SLA document
    or numeric uptime target is published.
status_page: https://status.insidesales.com/
status_page_detail:
  platform: Atlassian Statuspage
  api: https://status.insidesales.com/api/v2/summary.json
  probed: '2026-08-23'
  http_status: 200
  page_name: Deprecated InsideSales
  indicator: none
  description: All Systems Operational
  components:
  - {name: Playbooks Global Region, status: operational, updated_at: '2025-10-21'}
  - {name: Playbooks North America Region, status: operational, updated_at: '2025-10-21'}
  - {name: Playbooks EU Region, status: operational, updated_at: '2025-02-02'}
  - {name: Playbooks Asia Pacific Region, status: operational, updated_at: '2025-02-02'}
  note: >-
    The status page is live and machine-readable via the standard Statuspage v2 JSON API, and all
    four Playbooks regions report operational — so the product itself is still running for existing
    tenants. The page's own title, however, is "Deprecated InsideSales", which is the operator's own
    label, not ours.
change_log: https://helpcenter.insidesales.com/release-notes/
decommissioned_surfaces:
  probed: '2026-08-23'
  note: >-
    Three hosts named in the company's own live documentation no longer resolve. These were probed
    against 1.1.1.1 and 8.8.8.8 and confirmed at the authoritative Route 53 nameservers for
    insidesales.com.
  hosts:
  - host: api.insidesales.com
    dns: NXDOMAIN
    record: CNAME tyk-gateway-103411294.us-east-1.elb.amazonaws.com
    detail: >-
      The CNAME survives; the AWS ELB it points at has been deleted (NXDOMAIN). A dangling CNAME
      into a deleted elastic load balancer is also a subdomain-takeover vector, and is reported to
      the provider as such.
  - host: callrecordings.insidesales.com
    dns: SERVFAIL
    detail: >-
      The host every Playbooks Call Recording URL is built on, per the live help article
      https://helpcenter.insidesales.com/playbooks/call-recording-api/ (example given there:
      https://callrecordings.insidesales.com?id=5858485).
  - host: ci-global-api.pdlmpapis.insidesales.com
    dns: SERVFAIL
    detail: >-
      The API reference. The live help article links it as "API Documentation can be found here".
      The parent zone pdlmpapis.insidesales.com also SERVFAILs, so the whole delegation is broken.
  - host: playbooksmanager.insidesales.com
    dns: NODATA
    record: CNAME d3d22imzfrt4mj.cloudfront.net
    detail: >-
      The Playbooks Manager App — where an administrator mints a Call Recording API access key.
      CNAME resolves to a CloudFront distribution that returns no address record.
release_cadence:
  last_entry: '2021-07-09'
  last_entry_url: https://helpcenter.insidesales.com/releases/july-9th-2021-product-update/
  first_entry: '2019-01-11'
  cadence_when_active: roughly monthly
  note: >-
    Product updates ran roughly monthly from January 2019 to July 2021 and then stopped. Aurea
    Software completed its acquisition of XANT in August 2021, one month after the final entry. The
    help center footer still reads "Copyright (c) 2022 InsideSales".
ownership:
  operator: Aurea Software (ESW Capital)
  history: >-
    InsideSales.com renamed itself XANT in 2019; Aurea completed the acquisition of XANT in August
    2021 and retired the XANT brand, reviving the InsideSales name. The live site still carries an
    "XANT is now InsideSales" banner and the privacy statement it links is Aurea's
    (aurea.com/legal/privacy-statement).
deprecated_operations: []