generated: '2026-08-23'
method: searched
source: https://helpcenter.insidesales.com/playbooks/user-guide/playbooks-api-limiter/
limit_count: 0
note: >-
  InsideSales publishes NO rate limits for its own API. The two rate-limit documents in the help
  center both run the other direction: they describe how many calls Playbooks makes INTO the
  customer's CRM (Salesforce / Microsoft Dynamics) and how to throttle that consumption, so they
  govern the provider's egress against a third party's quota, not a consumer's ingress against
  InsideSales. limit_count is 0 for that reason, and the outbound governor is recorded separately
  below so the distinction is not lost.
response_headers:
  published: false
  x_ratelimit: null
  ratelimit: null
  retry_after: null
  note: >-
    No X-RateLimit-*, RateLimit-* or Retry-After header contract is documented anywhere, and the
    only API reference that could have carried one (ci-global-api.pdlmpapis.insidesales.com/apidoc/)
    no longer resolves. An agent calling this API has no runtime backoff signal to read.
exhaustion_status: null
limits: []
outbound_crm_governor:
  name: Playbooks API Limiter
  docs: https://helpcenter.insidesales.com/playbooks/user-guide/playbooks-api-limiter/
  direction: outbound (Playbooks -> customer CRM)
  default: 'off'
  configurable: true
  self_service: false
  configured_by: >-
    "contact XANT support and specify the number of API calls per time frame your organization
    requires (e.g., 10 API calls per 5 minutes, 100 API calls per hour, or 1000 API calls per day)"
  window: rolling, as short as 5 minutes
  behaviour_on_exhaustion: >-
    Playbooks stops consuming CRM API calls entirely until the window rolls over — record imports
    stop, Robots stop running and CRM data sync stops. The docs say this "might cause errors with
    Playbooks".
  shipped: April 2021
  note: >-
    Published roadmap item ("In future releases, managers and admins will have the ability to set
    their own API Limits, receive email warnings, and enable user notifications for API Limits")
    that never shipped — the changelog ends July 2021.
crm_consumption_reference:
  docs: https://helpcenter.insidesales.com/playbooks/api-call-utilization/
  note: >-
    Published estimates of Playbooks' CRM API consumption, useful for capacity planning against a
    Salesforce or Dynamics quota. Examples as published: 30 dials + 20 emails is approximately 105
    API calls; adding one lead/contact is 3 API calls; Robots default to a 10-minute poll, which for
    a 15-user team is roughly 2,560 calls/day.