generated: '2026-08-27'
method: searched
source: https://docs.jitterbit.com/release-notes/end-of-life-policy/
versioning:
  scheme: platform-release
  current: '12.9'
  docs: https://docs.jitterbit.com/release-notes/release-schedule/
  note: >-
    The Harmony platform APIs themselves carry no version segment in the URL
    path. The published OpenAPI declares info.version 1.0.0 and an optional
    AcceptVersion header on two operations (getProject, projectVariablesSet).
    Versioning in practice is the platform release train (12.x), released
    approximately every three weeks and staggered APAC → EMEA → NA.
deprecation:
  policy_url: https://docs.jitterbit.com/release-notes/end-of-life-policy/
  support_window: 12 months from the release date
  early_eol_notice: 90 days
  sunset_header: false
  deprecation_header: false
  note: >-
    "Jitterbit is committed to supporting a version for 12 months from the
    release date... Jitterbit reserves the right to schedule an earlier
    end-of-life date for a specific version, with 90 days notice, due to
    critical security vulnerabilities that are fixed in a subsequent version
    release." The policy page carries live tables of Currently Supported
    Products and Products Beyond End-of-Life, updated at each Harmony release.
    No RFC 8594 Sunset or Deprecation response headers are documented anywhere
    in the documentation; the search index returns zero hits for either.
  recent_eol_events:
    - component: Private agent / private API gateway / Design Studio 11.47
      eol_date: '2026-08-07'
    - component: Private agent / private API gateway 11.45
      eol_date: '2026-06-26'
    - component: 11.x private agent version line (final version 11.59)
      status: retired — all future work ships on 12.x
    - component: Cloud Datastore Query Items activity (deprecated in 11.47)
      status: scheduled for permanent removal in an upcoming release
status_page: https://trust.jitterbit.com
status_page_notes: >-
  Atlassian Statuspage at trust.jitterbit.com ("Jitterbit Status"), covering the
  Harmony portal, Studio, API Manager, EDI, Marketplace, Management Console,
  runtime operation logs, the cloud platform, the cloud API gateway and the
  Sandbox Cloud Agent Group, per region. Subscriptions are available by email,
  SMS, Slack and webhook. status.jitterbit.com does NOT resolve (connection
  failure) — trust.jitterbit.com is the canonical host.
  Documented at https://docs.jitterbit.com/release-notes/system-status-notifications/
sla:
  url: null
  uptime_target: null
  note: >-
    No public uptime SLA was found. Support response targets are published on
    the pricing page by tier (48 hour / 24 hour / 6 hour first response, phone
    hours 8a–6p, unlimited cases per year), and all products require an annual
    contract. Uptime commitments are contractual and not published.
deprecated_operations: []
deprecated_operations_note: >-
  No operation in openapi/jitterbit-harmony-platform-openapi.yml carries
  deprecated: true. The contract itself is labelled a preview — the developer
  portal states "Harmony Platform APIs (preview)... This feature is a preview
  and is not fully supported" and "The Harmony platform APIs are currently
  targeted toward internal users. Customers may also use this preview feature,
  keeping in mind that the APIs may change prior to their full release."
maturity: preview