specification: FinOps Framework
specificationVersion: '1.0'
schema: https://www.finops.org/framework/
provider: Joblogic
providerId: joblogic
created: '2026-07-12'
modified: '2026-07-12'
reconciled: false
tags:
- Field Service Management
- SaaS
- Per User
- FinOps
- Cost Management
- FOCUS
description: >-
  FinOps view of Joblogic spend. Joblogic is a per-user, per-month SaaS
  subscription for field service management, typically billed annually and
  tiered by feature set. The dominant cost driver is the number of licensed
  users (back-office and mobile engineers) multiplied by the tier rate, plus
  one-off implementation / onboarding and optional custom integration
  development fees (Joblogic takes a 50% deposit before custom integration work
  starts). The REST API and webhooks are not separately metered with public
  per-call pricing - API access is provisioned to existing subscribers rather
  than billed by usage - so cost management centers on right-sizing user
  licenses and tier selection rather than on API call volume.
notes: >-
  Per-user tier rates are quote-based and not publicly reconciled; verify with
  Joblogic sales. Because billing is per user rather than per API call, the
  100-requests-per-minute API rate limit is an operational constraint, not a
  billing meter.
sources:
- https://www.joblogic.com/pricing/
- https://support.joblogic.com/docs/api-access
- https://apidocs.joblogic.com/
- https://focus.finops.org/focus-specification/v1-3/
alignedWith:
  framework: FinOps Foundation Framework
  frameworkUrl: https://www.finops.org/framework/
  dataSpec: FOCUS
  dataSpecVersion: '1.3'
  dataSpecUrl: https://focus.finops.org/focus-specification/v1-3/
publisherName: Joblogic
serviceCategory: Field Service Management Software
billingModel:
  pricingCategory: Subscription
  billingFrequency: Annual
  billingCurrency: GBP
  chargeCategories:
  - Purchase
  - Usage
  - Adjustment
focusColumns:
  ServiceName: Joblogic
  ServiceCategory: Field Service Management Software
  ProviderName: Joblogic
  PublisherName: Joblogic
  InvoiceIssuerName: Joblogic
  BillingCurrency: GBP
  ChargeCategory: Purchase
  PricingCategory: Subscription
meters:
- name: user_licenses
  description: Number of licensed Joblogic users (back-office and mobile engineers), billed per user per month.
  unit: users
  aggregation: max
  dimensions:
  - account
  - tier
- name: implementation
  description: One-off implementation / onboarding services.
  unit: engagements
  aggregation: sum
  dimensions:
  - account
- name: custom_integration
  description: Optional bespoke integration development (50% deposit taken up front).
  unit: engagements
  aggregation: sum
  dimensions:
  - account
principles:
- name: Visibility
  description: Track licensed user counts by tier and department; reconcile active users against invoiced seats each term.
- name: Allocation
  description: Map user licenses to teams / cost centers; attribute implementation and integration fees to the sponsoring project.
- name: Optimization
  description: Right-size the number of seats and the feature tier to actual usage; deactivate unused users; consolidate integrations to avoid repeated bespoke development fees.
- name: Accountability
  description: Assign an owner for the Joblogic subscription; review seat counts and tier fit against the annual renewal.
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com