generated: '2026-08-12'
method: searched
source: https://support.kartra.com/en/collections/19655235-release-notes
versioning:
  api:
    scheme: none
    current: null
    note: >-
      The developer API is unversioned. https://app.kartra.com/api carries no
      version path segment, no version header and no date pinning, so a client
      has no way to pin behaviour or opt out of a change.
  platform:
    scheme: semver-like
    current: 9.75.0
    current_date: '2026-07-21'
    docs: https://support.kartra.com/en/collections/19655235-release-notes
    note: >-
      Kartra versions the PRODUCT, not the contract. Release notes are published
      per build (128 articles, roughly weekly) but the version is not addressable
      from the API.
deprecation:
  policy_url: null
  policy_published: false
  sunset_header: false
  deprecation_header: false
  note: >-
    Kartra publishes no deprecation policy, no advance-notice window and no
    RFC 8594 Sunset/Deprecation header support. Removals are announced only in
    the release notes AFTER they ship — the 9.75.0 notes (2026-07-21) record
    that the Skype channel was removed from Helpdesks and the Facebook Comments
    widget from the page builder, both already applied to existing accounts at
    publication. Because no policy exists, NO Deprecation pointer is emitted.
  observed_removals:
  - version: 9.75.0
    date: '2026-07-21'
    change: Skype channel removed from Kartra Helpdesk; a Support ticket channel was auto-added where Skype was the only channel
  - version: 9.75.0
    date: '2026-07-21'
    change: Facebook Comments widget removed from the page builder; existing components render as empty space
  - version: 8.0.0
    date: '2025-05-13'
    change: New Checkouts introduced; the previous checkout was progressively relabelled "Legacy Checkout form" (9.73.0, 2026-07-07)
sla:
  url: null
  uptime_target: null
  note: No public SLA or uptime commitment is published on kartra.com or in the help centre.
status_page:
  url: https://status.kartra.com/
  platform: Uptime Kuma
  http_status: 200
  machine_readable_feed: false
  note: >-
    Self-hosted Uptime Kuma status board. There is no Statuspage-style
    /api/v2/summary.json, no history.rss and no history.atom — every one of
    those paths returns the Kuma single-page-app shell, so the page is
    human-readable only and cannot be polled by an agent.
support:
  help_center: https://support.kartra.com/en/
  developer_collection: https://support.kartra.com/en/collections/19655232-developers
  contact: info@kartra.com
docs_migration:
  note: >-
    Kartra's developer documentation moved off documentation.kartra.com (now a
    hard 404, including every deep link such as /api-integration/ and
    /section-31-api-limits/) and off the Freshdesk help centre at
    support.kartra.com/support/solutions/* (also 404) onto an Intercom help
    centre at support.kartra.com/en/. The old URLs are still what search engines
    and kartra.com's own /integrations-and-apis/ page link to, so the published
    entry point to the API docs is currently broken.
  evidence:
  - {url: 'https://documentation.kartra.com/', status: 404}
  - {url: 'https://documentation.kartra.com/api-integration/', status: 404}
  - {url: 'https://support.kartra.com/en/collections/19655232-developers', status: 200}
deprecated_operations: []
deprecated_operations_note: No OpenAPI is published, so no operation-level deprecation flags exist to derive from.