generated: '2026-08-13'
method: searched
source: https://docs.kentico.com/documentation/developers-and-admins/installation/support-policy
note: >-
  Kentico publishes an unusually explicit product lifecycle: a named support
  window tied to release dates, a written 12-month backward-compatibility
  guarantee for deprecated APIs, a weekly hotfix / monthly refresh cadence, a
  dated changelog with a Breaking changes section, and a public status page.

versioning:
  scheme: product-version
  current: 31.7.3
  current_observed: '2026-08-13'
  docs: https://docs.kentico.com/documentation/developers-and-admins/installation/update-xperience-by-kentico-projects
  note: >-
    The API is not URL- or header-versioned. Xperience by Kentico is deployed
    software, so the "API version" is the version of the Kentico.Xperience.*
    NuGet packages installed in the customer's project. The application refuses
    to start until the NuGet package version matches the database version.

release_cadence:
  hotfix:
    frequency: weekly
    contents: issue fixes and reported security vulnerabilities
  refresh:
    frequency: monthly (schedule may vary with the features included)
    contents: new features, changes, and fixes
    breaking_changes: >-
      In rare cases refreshes (major version updates only) may contain breaking
      changes, typically to obsolete or infrequently-used code. Flagged in the
      changelog's Breaking changes section.

support_policy:
  url: https://docs.kentico.com/documentation/developers-and-admins/installation/support-policy
  window: >-
    Support cycles start in November. When a new cycle starts, support continues
    for all releases from the previous cycle plus the final Refresh release of
    the cycle before that (typically the October Refresh); support ends for all
    older releases. Releases in October therefore carry up to 24 months of
    support.
  unsupported_consequence: >-
    Kentico may limit the scope of support services for issues reported against
    an unsupported release. Fixes and features always land in the LATEST
    release, never as backports.
  services:
    support: https://www.kentico.com/services/support
    consulting: https://www.kentico.com/services/consulting

deprecation:
  policy_url: https://docs.kentico.com/documentation/developers-and-admins/installation/support-policy
  guidelines_url: https://docs.kentico.com/documentation/developers-and-admins/customization/stable-customization-guidelines
  backward_compatibility_months: 12
  policy: >-
    Xperience maintains backward compatibility for at least 12 months after a
    feature is announced as deprecated or an API member is marked as obsolete.
    In most cases a replacement API ships side-by-side for the duration of the
    compatibility period, with the transition path described in the obsolete
    message.
  exceptions: >-
    Rare breaking changes may occur without prior notice or inside the 12-month
    window — to address a security vulnerability, or for unavoidable
    architectural change. Kentico commits to providing guidance or automated
    solutions in those cases.
  mechanism: >-
    .NET [Obsolete] attributes on API members, plus a "Newly obsolete API"
    section in each changelog entry naming the replacement.
  sunset_header: false
  sunset_header_note: >-
    RFC 8594 Sunset/Deprecation HTTP headers are not used — deprecation is
    signalled at the .NET API level and in the changelog, not over the wire.

sla:
  url: https://docs.kentico.com/documentation/developers-and-admins/saas/saas-service-plans
  uptime_target: "Designed for 99.9%"
  applies_to: Kentico SaaS service plans (all tiers)
  monitoring: 24/7/365 availability management and health monitoring
  bug_fixing: 7-day bug fixing policy for non-third-party issues
  backups:
    daily_retention: 3 days (7+ days on higher plans)
    restore_points: 30 days (or more)

status_page: https://status.xperience-portal.com/
status_page_note: >-
  Public, opt-in notification subscription, listed on every SaaS service plan.
  Covers Xperience Portal uptime statistics; per-project outage and uptime
  monitoring lives inside the customer's own Xperience Portal.

changelog: https://docs.kentico.com/changelog/
roadmap: https://roadmap.kentico.com/

preview_features:
  - name: Management API
    status: preview
    note: Expect changes, potentially including breaking changes.
    docs: https://docs.kentico.com/documentation/developers-and-admins/api/management-api
  - name: Management MCP server
    status: preview
    note: Formerly the Content types MCP server; npm package versions carry -preview.
  - name: Kentico.Xperience.ManagementApi (NuGet)
    status: prerelease
    note: Versions carry a -preview suffix after the Xperience version number.

deprecated_operations: []
deprecated_operations_note: >-
  No OpenAPI is published, so no operation-level deprecation can be derived.
  Obsolete .NET API members are enumerated per release in the changelog.