slug: klaus
provider: Klaus
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Telecommunications
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 1
edges:
- tag: PublicExportApi
  spec_file: klaus-publicexportapi-api-openapi.yml
  capability_id: BC-430
  capability_id_l1: BC-430
  capability_name: Customer Service Management
  confidence: 0.7
  evidence: '"AutoQARatings returns AutoQA rating rows for export"; "CSATByAccount returns CSAT for tickets";
    "CalibrationSessions"; protoExportAPIDispute'
  reason: The surface exposes support-conversation reviews, agent QA ratings, disputes, calibration sessions
    and CSAT — quality assurance and feedback over customer support operations. That sits under Customer
    Service Management; evidence spans several L2s (contact-centre QA, customer feedback) so no single
    sub-capability is asserted.