generated: '2026-07-19'
method: searched
source: >-
  https://pub.klausapp.com/, https://support.zendesk.com/hc/en-us/sections/6999625340058-Using-Zendesk-QA,
  https://status.zendesk.com/
product_status:
  name_history:
  - {name: Klaus, period: '2019–2023', note: independent company, Tallinn, Estonia}
  - {name: Zendesk QA, period: '2023–present', note: acquired by Zendesk; klausapp.com redirects to zendesk.com/service/quality-assurance/}
  packaging: Add-on to Zendesk Suite (Quality Assurance) or part of Workforce Engagement Management (WEM)
versioning:
  scheme: >-
    Path-segment version on the shared import host (https://pub.klausapp.com/v1/tickets);
    the tenant-subdomain form is unversioned under the /qa base path.
  spec_version: '1.0'
  current: v1
  docs: https://pub.klausapp.com/
deprecation:
  policy_url: null
  sunset_header: false
  note: >-
    No dedicated API deprecation policy or Sunset/Deprecation header support is published
    for the Klaus public APIs. Deprecations are announced as dated help-center
    announcements, and Zendesk publishes platform-level API deprecation notices.
  announcements:
  - date: '2025-12-11'
    title: Announcing the removal of Klaus surveys and the Zendesk QA conversations Insights view
    url: https://support.zendesk.com/hc/en-us/articles/10049464191258-Announcing-the-removal-of-Klaus-surveys-and-the-Zendesk-QA-conversations-Insights-view
  - date: null
    title: Deprecation of password access for APIs
    url: https://support.zendesk.com/hc/en-us/articles/9941874259354-Deprecation-of-password-access-for-APIs
    note: Platform-wide Zendesk API change removing basic/password auth in favour of tokens.
  - date: '2025-08-22'
    title: Announcing the migration of Zendesk QA dashboards to a new platform
    url: https://support.zendesk.com/hc/en-us/articles/9627121583258-Announcing-the-migration-of-Zendesk-QA-dashboards-to-a-new-platform
deprecated_operations: []
sla:
  url: https://www.zendesk.com/company/agreements-and-terms/
  uptime_target: null
  note: Service-level commitments are governed by the Zendesk customer agreement, not a QA-specific SLA page.
status_page: https://status.zendesk.com/
data_retention:
  configurable: true
  where: 'Zendesk QA > Settings > Account > Connections > retention period (per custom integration)'
  semantics: >-
    Inactive conversations — tickets without manual reviews — are deleted after the selected
    retention period, including all ticket review data stored in Zendesk QA.
  docs: https://support.zendesk.com/hc/en-us/articles/7043669282714-Setting-up-a-custom-integration-in-Zendesk-QA
changelog: changelog/klaus-changelog.yml