# Pricing transcribed from the provider's own page — see provenance. Numbers are quoted, not derived.
generated: '2026-10-07'
method: searched
source: https://www.zendesk.com/pricing/
sources:
- https://www.zendesk.com/pricing/
provenance:
  tool: all/0-working/economics/harvest_pricing.py
  run: 20261007T104522
  grounding: every price_text was found verbatim in the fetched page text
audience: business-product
pricing_basis: per-seat
delivery:
  delivery: managed
  method: page
  read: '2026-10-07'
  managed_tier: Support Team
published: true
note: Zendesk pricing page (provider listed as klaus). Seat-based tiers with annual/monthly prices, add-ons,
  and usage-based automated resolutions; Enterprise tier is sales-negotiated.
plan_count: 11
currency: USD
plans:
- name: Support Team
  price_text: $19 agent/month paid yearly
  price: 19
  currency: USD
  period: month
  unit: agent
  included_quota: Email and ticketing system, ticket routing, prebuilt analytics dashboards; 5 ARs per
    agent/month
  overage: Committed automated resolutions $1.50; Pay-as-you-go resolutions $2.00
- name: Suite Team
  price_text: $55 agent/month paid yearly
  price: 55
  currency: USD
  period: month
  unit: agent
  included_quota: Support Team features plus AI Agents, omnichannel routing, messaging and live chat,
    telephony; 5 ARs per agent/month
  overage: Committed automated resolutions $1.50; Pay-as-you-go resolutions $2.00
- name: Suite Professional
  price_text: $115 agent/month paid yearly
  price: 115
  currency: USD
  period: month
  unit: agent
  included_quota: Suite Team features plus Admin Copilot, App Builder, AI Writing Tools, skills-based
    routing, IVR; 10 ARs per agent/month
  overage: Committed automated resolutions $1.50; Pay-as-you-go resolutions $2.00
- name: Suite Enterprise + Copilot
  price_text: Talk to Sales
  period: none
  included_quota: Suite Professional features plus intelligent triage, auto assist, generative AI for
    voice, approval workflows, sandbox, custom agent roles
- name: Support Team (monthly subscription)
  price_text: $25
  price: 25
  currency: USD
  period: month
  unit: per agent/month
- name: Suite Team (monthly subscription)
  price_text: $69
  price: 69
  currency: USD
  period: month
  unit: per agent/month
- name: Suite Professional (monthly subscription)
  price_text: $149
  price: 149
  currency: USD
  period: month
  unit: per agent/month
- name: Copilot add-on
  price_text: $50 agent/month paid yearly
  price: 50
  currency: USD
  period: month
  unit: agent
- name: Workforce Engagement Bundle add-on
  price_text: $50 agent/month paid yearly
  price: 50
  currency: USD
  period: month
  unit: agent
- name: Contact Center add-on
  price_text: $83 agent/month paid yearly
  price: 83
  currency: USD
  period: month
  unit: agent
- name: Action credits
  price_text: $200 per 100K actions/subscription term
  price: 200
  currency: USD
  period: per-use
  unit: 100K actions
rate_limit_statements:
- Organizations requiring additional API volumes can increase overall API rate limit to 2500 requests
  per minute.
- You can send up to 700 events per minute.
- Up to 40K actions/month Up to 480K actions/year
- Allowance is capped at 500 uses per instance per month, even if you have more than 100 agents.
x-canonical:
  generated: '2026-10-08'
  vocabulary: all/0-working/economics/plans-canonical.yml
  models:
  - seat
  - subscription
  units:
  - seat
  plans:
  - name: Support Team
    access: other
    model: seat
    model_how: derived
    units:
    - seat
    periods:
    - month
  - name: Suite Team
    access: other
    model: seat
    model_how: derived
    units:
    - seat
    periods:
    - month
  - name: Suite Professional
    access: other
    model: seat
    model_how: derived
    units:
    - seat
    periods:
    - month
  - name: Suite Enterprise + Copilot
    access: other
    model: unstated
    model_how: derived
    units: []
    periods:
    - none
  - name: Support Team (monthly subscription)
    access: other
    model: subscription
    model_how: derived
    units:
    - other
    periods:
    - month
  - name: Suite Team (monthly subscription)
    access: other
    model: subscription
    model_how: derived
    units:
    - other
    periods:
    - month
  - name: Suite Professional (monthly subscription)
    access: other
    model: subscription
    model_how: derived
    units:
    - other
    periods:
    - month
  - name: Copilot add-on
    access: other
    model: seat
    model_how: derived
    units:
    - seat
    periods:
    - month
  - name: Workforce Engagement Bundle add-on
    access: other
    model: seat
    model_how: derived
    units:
    - seat
    periods:
    - month
  - name: Contact Center add-on
    access: other
    model: seat
    model_how: derived
    units:
    - seat
    periods:
    - month
  - name: Action credits
    access: other
    model: subscription
    model_how: derived
    units:
    - other
    periods:
    - other