generated: '2026-08-13'
method: searched
source: https://www.kompyte.com/sla/
docs: https://www.kompyte.com/sla/
scope: >-
  Product/platform lifecycle only. Kompyte publishes no public API, so there is no API versioning
  scheme, no deprecation policy, no Sunset/Deprecation header practice and no deprecated
  operations to derive. What Kompyte DOES publish is a customer-facing SLA, captured here.
sla:
  published: true
  url: https://www.kompyte.com/sla/
  uptime_commitment: '99.9%'
  unavailability_allowance: 43.12 minutes per month
  credits:
  - availability: '>97.9% and <99.9%'
    credit: '5%'
  - availability: '>96.9% and <97.9%'
    credit: '7%'
  - availability: '<96.9%'
    credit: '9%'
  credit_terms: >-
    Credits apply to future payments only and are only issued when the credit exceeds $1 USD.
  claim_process: >-
    Claims are emailed to success@kompyte.com with "SLA Credit Request" in the subject line,
    within two billing cycles of the incident, including incident dates/times, account handles
    and supporting error logs.
  maintenance_windows:
  - type: emergency
    notice: immediate / minimal notice
  - type: preventative
    notice: performed during low-peak hours where possible
  - type: planned
    notice: 5 days where feasible; 48 hours advance notice for maintenance announcements
  support_response_sla: null
  support_response_note: >-
    The SLA defines maintenance notice periods but does not publish a support first-response or
    resolution time.
status_page:
  published: false
  probed:
  - url: https://status.kompyte.com
    status: 0
    note: DNS does not resolve.
  - url: https://status.kompyte.pro/
    status: 0
    note: DNS does not resolve.
  - url: https://kompyte.statuspage.io
    status: 200
    note: >-
      FALSE POSITIVE — the 200 is an Atlassian redirect to
      https://www.atlassian.com/software/statuspage (the Statuspage marketing page), not a
      Kompyte status page. No StatusPage pointer is emitted.
versioning:
  scheme: null
  note: >-
    No public API and no published versioning policy. The one version marker Kompyte publishes is
    a product release announcement on its blog (kPHI 2.0), not an API version.
deprecation:
  policy_published: false
  sunset_header: false
  note: >-
    No deprecation policy, no RFC 8594 Sunset/Deprecation header practice, and no deprecated
    operations — there is no public contract for any of these to apply to. No Deprecation pointer
    is emitted.
changelog:
  published: false
  note: >-
    No dated changelog, release-notes page or "What's new" surface was found on kompyte.com
    (230-URL sitemap scanned), on the phi.kompyte.pro application host, or in the 13-collection
    Intercom help center. Product news appears only as undated marketing blog posts.