aid: koreai
name: Kore.ai
description: >-
  Kore.ai is an enterprise conversational and agentic AI platform used to build, deploy,
  govern and observe AI agents for customer experience and employee experience work —
  contact center automation, voice AI, IT and HR service desks, agent assist, quality
  assurance and no-code agent orchestration. The company ships two API estates. The newer
  Agent Platform ("Artemis") on agents.kore.ai exposes an ABL Runtime API for chat,
  streaming, workflow invocation and session usage, an Agent Blueprint Language (ABL) DSL,
  and a 45-tool stdio MCP server (@koreai/arch-mcp-tools) that turns the platform's own
  control plane into agent tooling. The longer-established AI for Service estate on
  platform.kore.ai exposes a large REST surface across Automation AI, Search AI, Contact
  Center AI, Agent AI, Quality AI and Case Management, authenticated with JWT apps and
  governed by an assigned API-scope model. Kore.ai is headquartered in Orlando, Florida and
  is recognized as a Leader in the Gartner Magic Quadrant for Conversational AI, the
  Forrester Wave for Conversational AI Platforms and the Everest Group PEAK Matrix for
  Agentic AI Products.
image: https://cdn.prod.website-files.com/6717a0dfaf71071a80dfce8b/68c807cb7a0e90c787610ed0_Kore.ai%20OG%20Image.jpg
url: https://raw.githubusercontent.com/api-evangelist/koreai/refs/heads/main/apis.yml
x-type: company
x-source: harvest:secondary-market
specificationVersion: '0.20'
x-enrichment:
  date: '2026-08-23'
  status: enriched
  artifacts_added: 29
  pass: local-v1
created: '2026-08-23'
modified: '2026-08-23'
tags:
- Company
- Artificial Intelligence
- Conversational AI
- Agents
- Agent Platform
- Contact Center
- Customer Experience
- Employee Experience
- Voice
- Automation
- Model Context Protocol
- Enterprise Software
apis:
- name: Kore.ai Agent Platform ABL Runtime API — Conversation
  description: >-
    Deployment-scoped conversation operations for agents built on the Kore.ai Agent
    Platform: send a message to a deployed agent, run a one-shot completion, and stream an
    agent response over Server-Sent Events. Also carries four deprecated legacy chat
    operations retained for migration.
  humanURL: https://docs.kore.ai/agent-platform/index
  baseURL: https://agents.kore.ai
  tags:
  - Conversational AI
  - Agents
  - Streaming
  properties:
  - type: OpenAPI
    url: openapi/koreai-abl-runtime-conversation-openapi.json
  - type: Overlay
    url: overlays/koreai-abl-runtime-conversation-overlay.yaml
- name: Kore.ai Agent Platform ABL Runtime API — Workflows
  description: >-
    Invoke and execute deployed Kore.ai Agent Platform workflows, execute a pinned workflow
    version, and poll asynchronous workflow execution status.
  humanURL: https://docs.kore.ai/agent-platform/workflows
  baseURL: https://agents.kore.ai
  tags:
  - Workflows
  - Automation
  - Agents
  properties:
  - type: OpenAPI
    url: openapi/koreai-abl-runtime-workflows-openapi.json
  - type: Overlay
    url: overlays/koreai-abl-runtime-workflows-overlay.yaml
- name: Kore.ai Agent Platform ABL Runtime API — Sessions
  description: >-
    Read usage metrics for a Kore.ai Agent Platform project, with optional date range and
    grouping.
  humanURL: https://docs.kore.ai/agent-platform/runtime
  baseURL: https://agents.kore.ai
  tags:
  - Analytics
  - Sessions
  properties:
  - type: OpenAPI
    url: openapi/koreai-abl-runtime-sessions-openapi.json
  - type: Overlay
    url: overlays/koreai-abl-runtime-sessions-overlay.yaml
- name: Kore.ai AI for Service Platform APIs
  description: >-
    The AI for Service REST estate — Automation AI (bot lifecycle, NLP training, analytics,
    admin, data tables), Search AI (answer generation, content and chunk management,
    ingestion, connectors), Contact Center AI (agents, queues, skills, campaigns, voice
    gateway, WFM), Agent AI (conversation data, transcription control, post-conversation
    hooks), Quality AI (raw data, Auto QA scoring) and Case Management. Authenticated with a
    JWT minted from a JWT App and governed by assigned Platform and Admin Console API
    scopes. Documented as prose reference pages; no machine-readable contract is published
    for this estate.
  humanURL: https://docs.kore.ai/ai-for-service/apis/api-list
  baseURL: https://platform.kore.ai
  tags:
  - Contact Center
  - Customer Experience
  - Automation
  - Search
  - Quality
  properties:
  - type: APIReference
    url: https://docs.kore.ai/ai-for-service/apis/api-list
  - type: GettingStarted
    url: https://docs.kore.ai/ai-for-service/apis/automation/api-introduction
  - type: RateLimits
    url: rate-limits/koreai-rate-limits.yml
  - type: Postman
    url: https://github.com/Koredotcom/Public-APIs
- name: Kore.ai Arch MCP Server
  description: >-
    A stdio Model Context Protocol server, @koreai/arch-mcp-tools, that exposes the Kore.ai
    Agent Platform control plane to an MCP client as 45 tools across build, evaluate,
    optimize, debug and analyze. Installed locally with npx; there is no hosted remote
    endpoint.
  humanURL: https://docs.kore.ai/agent-platform/mcp-server
  baseURL: https://agents.kore.ai
  tags:
  - Model Context Protocol
  - Agents
  - Developer Tools
  properties:
  - type: MCPServer
    url: mcp/koreai-mcp.yml
  - type: ToolCrosswalk
    url: mcp/koreai-tool-crosswalk.yml
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com
- FN: APIs.json
  email: info@apis.io
common:
- type: Website
  url: https://www.kore.ai/
- type: DeveloperPortal
  url: https://developer.kore.ai/
- type: Documentation
  url: https://docs.kore.ai/
- type: APIReference
  url: https://docs.kore.ai/ai-for-service/apis/api-list
- type: GettingStarted
  url: https://docs.kore.ai/agent-platform/getting-started
- type: Support
  url: https://www.kore.ai/support
- type: Blog
  url: https://www.kore.ai/blog
- type: GitHubOrganization
  url: https://github.com/Koredotcom
- type: SignUp
  url: https://agents.kore.ai/auth/login
- type: TermsOfService
  url: https://www.kore.ai/terms-of-service
- type: PrivacyPolicy
  url: https://www.kore.ai/privacy-policy
- type: Postman
  url: https://github.com/Koredotcom/Public-APIs
- type: StatusPage
  url: https://status.kore.com/
- type: Compliance
  url: https://trust.kore.ai/
- type: TrustCenter
  url: security/koreai-trust-center.yml
- type: Lifecycle
  url: lifecycle/koreai-lifecycle.yml
- type: Deprecation
  url: https://docs.kore.ai/ai-for-service/release-notes/deprecations
- type: ChangeLog
  url: changelog/koreai-changelog.yml
- type: Packages
  url: packages/koreai-packages.yml
- type: SDKs
  url: packages/koreai-packages.yml
- type: MCPServer
  url: mcp/koreai-mcp.yml
- type: ToolCrosswalk
  url: mcp/koreai-tool-crosswalk.yml
- type: AgentSkill
  url: skills/_index.yml
- type: LLMsTxt
  url: llms/koreai-llms.txt
- type: Authentication
  url: authentication/koreai-authentication.yml
- type: Conventions
  url: conventions/koreai-conventions.yml
- type: Idempotency
  url: conventions/koreai-conventions.yml
- type: ErrorCatalog
  url: errors/koreai-problem-types.yml
- type: RateLimits
  url: rate-limits/koreai-rate-limits.yml
- type: Plans
  url: plans/koreai-plans-pricing.yml
- type: Conformance
  url: conformance/koreai-conformance.yml
- type: DomainSecurity
  url: security/koreai-domain-security.yml
- type: Webhooks
  url: asyncapi/koreai-webhooks.yml
- type: Components
  url: components/koreai-components.yml
- type: DataModel
  url: data-model/koreai-data-model.yml
- type: Sandbox
  url: sandbox/koreai-sandbox.yml