slug: kustomer
provider: Kustomer
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Telecommunications
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 2
edges:
- tag: Conversations
  spec_file: kustomer-conversations-api-openapi.yml
  capability_id: BC-430.10
  capability_id_l1: BC-430
  capability_name: Customer Inquiry Management
  confidence: 0.8
  evidence: POST /v1/conversations createConversation Create a conversation — 'Kustomer is an AI-powered
    customer service CRM'
  reason: Conversations are customer service interactions in a customer service CRM; creating a conversation
    corresponds to capturing an inbound customer contact for routing and resolution.
- tag: Customers
  spec_file: kustomer-customers-api-openapi.yml
  capability_id: BC-420.10
  capability_id_l1: BC-420
  capability_name: Customer Data Management
  confidence: 0.78
  evidence: POST /v1/customers createCustomer Create a customer; schemas CustomerCreate, CustomerResponse
  reason: Creates and maintains customer records in the CRM's unified customer data layer — customer master
    data management.