openapi: 3.1.0
info:
  title: Kustomer REST Conversations API
  description: Kustomer is an AI-powered customer service CRM. The REST API exposes resources such as customers and conversations, allowing programmatic integration with the Kustomer platform. Authentication uses a bearer token in the Authorization header.
  version: '1.0'
  contact:
    name: Kustomer Developer Portal
    url: https://developer.kustomer.com/kustomer-api-docs/reference
servers:
- url: https://api.kustomerapp.com
  description: Kustomer API production base URL
security:
- bearerAuth: []
tags:
- name: Conversations
  description: Conversation threads with customers
paths:
  /v1/conversations:
    post:
      tags:
      - Conversations
      operationId: createConversation
      summary: Create a conversation
      description: Create a new conversation associated with a customer.
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/ConversationCreate'
      responses:
        '200':
          description: Conversation created
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ConversationResponse'
        '401':
          description: Missing or invalid bearer token
        '422':
          description: Validation error
components:
  schemas:
    ConversationResponse:
      type: object
      properties:
        type:
          type: string
          example: conversation
        id:
          type: string
        attributes:
          type: object
          additionalProperties: true
    ConversationCreate:
      type: object
      properties:
        customer:
          type: string
          description: Customer ID this conversation belongs to
        name:
          type: string
          description: Subject or short name of the conversation
        channel:
          type: string
          description: Channel of the conversation (for example email, chat, sms)
        status:
          type: string
          description: Status such as open, snoozed, done
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      description: 'Provide an API key issued from Settings > Security > API Keys in the Kustomer console. Header format: `Authorization: Bearer {API_KEY}`.'