# Lance

> Lance (Lance AI, Inc.) builds autonomous AI agents for hotel operations —
> handling guest calls, SMS, email, and messaging 24/7, responding to booking
> inquiries and RFPs, and coordinating housekeeping, work orders, and
> scheduling. Y Combinator Winter 2026.

Note: this file was generated by the API Evangelist enrichment pipeline from
Lance's public website and the Y Combinator company directory. Lance does not
publish an llms.txt of its own (https://www.lance.live/llms.txt returns 404).

## About

Lance is an AI-powered operations platform for the hospitality industry. Its
agents handle guest interactions and back-of-house coordination end to end,
across voice, SMS, email, and hotel messaging platforms, in multiple languages.

Lance states it is used across brands including Marriott, Hilton, and Hyatt and
in more than 50 hotels, and cites an 89% call success rate (per independent
customer testing) and a 30%+ reduction in front-desk call volume.

## Products

- **Receptionist AI Agent** — answers guest communications 24/7 via calls, SMS,
  email, and hotel messaging platforms; answers questions, processes service
  requests, routes tasks to the right team, and supports multiple languages.
- **Sales AI Agent** — responds to booking inquiries and RFPs, qualifies leads,
  gathers reservation details, and follows up on open opportunities.
- **Lance Pad** — a tablet-based operations coordination system that replaces
  walkie-talkies and tracks guest requests and service tasks in real time.

## Integration approach — no public API

Lance is notable for deliberately not depending on integration APIs. It uses
computer-use and computer-vision agents to operate legacy property management
systems, task platforms, and reservation tools through their user interfaces
rather than through vendor APIs.

Lance itself publishes no public developer API, OpenAPI definition, SDKs,
client libraries, CLI, developer portal, or API documentation. There are no
docs., api., or developers. subdomains, and no /.well-known/ discovery
documents. Agents and integrators should treat Lance as a vendor-operated
service reached through its sales channel, not a self-serve API.

## Technology and subprocessors

Disclosed in the Lance privacy policy:

- SMS delivery: Twilio
- Voice calls: LiveKit
- AI services: OpenAI

Stated security measures: TLS 1.3 for data in transit, AES-256 for data at
rest, and regular security audits and penetration testing. No SOC 2, ISO 27001,
PCI, HIPAA, or FedRAMP certification is published.

## Key pages

- Home: https://www.lance.live/
- Request a Demo: https://www.lance.live/get-started
- Login: https://www.lance.live/login
- System Status: https://www.lance.live/status
- Privacy Policy: https://www.lance.live/privacy-policy
- Terms of Service: https://www.lance.live/terms-and-conditions
- Y Combinator profile: https://www.ycombinator.com/companies/lance

## Company

- Legal entity: Lance AI, Inc.
- Contact: founders@lance.live
- Address: 2 Hawkins Lane, San Francisco, CA 94105, United States
- Backed by: Y Combinator (Winter 2026)

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Last updated: 2026-07-19