specification: FinOps Framework
specificationVersion: '1.0'
schema: https://www.finops.org/framework/
provider: Launch27
providerId: launch27
created: '2026-07-04'
modified: '2026-07-04'
reconciled: false
tags:
- Field Service Management
- Cleaning Services
- Booking
- FinOps
- Cost Management
- FOCUS
description: >-
  FinOps view of Launch27 spend. Launch27 is billed as a flat per-account
  monthly or annual subscription across three tiers (Base/Pro/Plus); it is not
  usage-metered by API call volume, booking count, or seat count - all tiers
  include unlimited users and unlimited bookings. The API itself carries no
  separate charge: it is bundled access used by Launch27's own booking widgets
  and the authenticated customer portal, tied to whichever tier the account
  already pays for. The dominant variable cost most Launch27 customers
  actually track is payment processing (credit card transaction fees on
  customer charges collected through the platform), which is outside
  Launch27's own subscription price and governed by whatever payment
  processor (e.g. Stripe) the account is linked to.
notes: >-
  Per-unit payment-processing rates are not published by Launch27 and are not
  reconciled here; verify current subscription tier pricing on the Launch27
  pricing page and payment processing rates with the linked processor.
sources:
- https://www.launch27.com/pricing/
- https://www.launch27.com/faq/
- https://focus.finops.org/focus-specification/v1-3/
alignedWith:
  framework: FinOps Foundation Framework
  frameworkUrl: https://www.finops.org/framework/
  dataSpec: FOCUS
  dataSpecVersion: '1.3'
  dataSpecUrl: https://focus.finops.org/focus-specification/v1-3/
publisherName: Launch27
serviceCategory: Field Service Management Software
billingModel:
  pricingCategory: Flat-Rate Subscription
  billingFrequency: Monthly or Annual
  billingCurrency: USD
  chargeCategories:
  - Purchase
  - Adjustment
focusColumns:
  ServiceName: Launch27
  ServiceCategory: Field Service Management Software
  ProviderName: Launch27
  PublisherName: Launch27
  InvoiceIssuerName: Launch27 (Fullsteam Operations)
  BillingCurrency: USD
  ChargeCategory: Purchase
  PricingCategory: Flat-Rate Subscription
meters:
- name: subscription_tier
  description: Monthly or annual flat subscription fee for the account's plan (Base, Pro, or Plus).
  unit: account_months
  aggregation: sum
  dimensions:
  - account
  - plan_tier
- name: payment_processing
  description: >-
    Credit card / online payment transaction fees charged by the linked
    processor (e.g. Stripe) on customer bookings collected through Launch27;
    not a Launch27 API or subscription charge.
  unit: usd
  aggregation: sum
  dimensions:
  - account
  - processor
principles:
- name: Visibility
  description: Track subscription tier and renewal cadence per account; track payment-processing fees separately from the Launch27 subscription invoice.
- name: Allocation
  description: For multi-brand or franchise operators running several Launch27 accounts, allocate each account's subscription and processing fees to its own cost center.
- name: Optimization
  description: >-
    Because tiers are feature-gated rather than usage-metered, optimize by
    matching tier to needed features (SMS, gift cards, multi-location, mobile
    app) rather than by managing API call volume; annual billing carries a
    15% discount versus monthly.
- name: Accountability
  description: Assign an owner for the Launch27 subscription renewal and for the linked payment processor relationship.
maintainers:
- FN: Kin Lane
  email: kin@apievangelist.com