generated: '2026-07-19'
method: searched
source: >-
  https://www.ledge.co/support-policy (SLA and Support Policy),
  https://status.ledge.co, https://docs.ledge.co/changelog, and
  openapi/ledge-api-openapi.yml.
description: >-
  Versioning, deprecation posture, service-level commitments and operational
  status for the Ledge API and platform.
versioning:
  scheme: URI path version
  mechanism: The major version is the first path segment of every operation (/v1/api/...).
  current: v1
  header: null
  docs: https://docs.ledge.co/api-reference/getting-started
  notes: >-
    Ledge does not publish an API versioning policy, a version-negotiation
    header, or a list of supported versions. Only v1 has ever been documented.
deprecation:
  policy_url: null
  policy_published: false
  sunset_header: false
  deprecation_header: false
  changelog: https://docs.ledge.co/changelog
  notes: >-
    No deprecation or end-of-life policy is published, and no RFC 8594 Sunset /
    Deprecation headers are documented. Product changes are announced in the
    seasonal changelog. This is a genuine gap rather than an undiscovered page.
deprecated_operations: []
deprecated_operations_note: >-
  No operation, parameter or schema in openapi/ledge-api-openapi.yml is flagged
  deprecated — the published API surface is two operations, both current.
sla:
  url: https://www.ledge.co/support-policy
  published: true
  uptime_target: 99.9%
  measurement_period: monthly
  service_credits:
  - availability_band: 99.9% > availability > 99%
    credit: 5% of the platform monthly fee
  - availability_band: 99% > availability > 95%
    credit: 10% of the platform monthly fee
  - availability_band: 95% > availability
    credit: 30% of the platform monthly fee
  credit_request_window: Written request within 15 business days of the Downtime Event
  credit_form: Applied to the customer's next invoice; not redeemable for cash
  exclusions:
  - >-
    Scheduled maintenance windows notified at least 1 week in advance, not
    exceeding 4 hours per calendar month
  - >-
    Outages caused by factors outside Ledge's reasonable control (internet
    outages, force majeure, customer-specific issues)
  - Issues arising from customer misuse of the Service
status_page:
  url: https://status.ledge.co
  platform: Better Stack
  description: >-
    Real-time updates on service disruptions and planned maintenance, referenced
    directly from the published SLA.
support:
  policy_url: https://www.ledge.co/support-policy
  email: support@ledge.co
  tiers:
  - name: Standard
    hours: Monday through Friday, 9:00am to 5:30pm EST
    includes:
    - Product documentation, release notes and knowledge base
    - Online help desk
  - name: Premium
    hours: Monday through Friday, 8:00am to 8:00pm EST, plus weekend coverage
    includes:
    - Dedicated R&D engineer for onboarding and ongoing changes
    - Dedicated Customer Success Manager
    - Consultation hours with finance and payments experts
  channels:
  - Online knowledge base
  - Email (support@ledge.co)
  - Helpdesk ticketing system (submissions accepted 24/7/365)
  - Dedicated Slack channels with Customer Support and Solution Engineering
  response_times:
  - priority: High
    description: Critical issue impacting live production functionality
    initial_response: 3 hours
  - priority: Medium
    description: Issue impacting specific features or users; functionality partially available
    initial_response: 12 hours
  - priority: Low
    description: Non-critical
    initial_response: null
rate_limits:
  published: false
  notes: >-
    No rate-limit policy or throttling headers are published. HTTP 504 with a
    recommendation to reduce `limit` is the only documented backpressure signal.